ServiceNow Community

How to show hierarchy/hierarchical structure from a table?

Suppose I have created a custom field called 'Component with Issue'. In this field, I want to show the hierarchy of the product models to appear such that the end user can drill down to the actual component in which the issue is present. What is the ...

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Clarification on "Most Recent Discovery" Field Updating Daily in CMDB

Hello Community,We are investigating an issue related to the Most Recent Discovery (last_discovered) field in the Server table within CMDB/CSDM. The client has observed that this field is updating daily, even for retired CIs, and they would like to u...

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Setting up BCM module in another lower instance.

Hi All, we have already set up BCM module on our dev instance. But now we want to set it up on another lower instance from scratch. As I am new to BCM module, what are the things I should take care while setting up the module. (like while installing ...

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How to add "Collaborate" tab in the Contextual Side Panel Tab for Custom Workspace?

Hello, I created custom configurable workspace for scoped application. I would like to add "Collaborate" tab in the Contextual Side Panel Tab. The goal is to integrate Teams chat. I have tried to follow this link but not work: https://www.servicenow...

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Mid server user not changing the Field values automatically through Discovery

Hello Team,There is a Scheduled discovery with user "OOB_MidServer_3".The Mid Server user updated the value of Hardware Status- Retired was InstalledOperational status Retired was Operational. Again the user OOB_MidServer_3 has updated the value of t...

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Date validation if date is 7 days from today

Hello mates, Below is my requirement. Create a catalog client script that runs when the ‘Is this due to be returned at a specific date?’ field is updated.Generate an error if the Date is not 7 days from today for this i have created a catalog client...

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BLOG Edit the UI Action on “Actions on Selected Rows” for Particular Table

While working on the Approvers tab of the sc_task table, you might have noticed the “Actions on selected rows” dropdown.This feature allows you to perform bulk operations on selected approval records — such as approving, rejecting, or executing a cu...

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Power shell script error "Set-ADServerSettings -ViewEntireForest $True"

HiI'm doing a Active directory sync via MID server and I have power shell script written it is working for users to certain group below is the script import-module "$executingScriptDirectory\ADSpoke\ActiveDirectoryMain"if (test-path env:\SNC_groupnam...

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Idea to Epic conversion - SPM

I want to create a business rule that triggers when the Idea record state changes resulting the creation of new Epic (or idea is convertes into Epic) after that the story should be created automatically.But I am nor able to find any UI action that s...

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During live cab meeting- approve or reject button is visible only for approvers in the change.

Hi Everyone, can we change the approve or reject button is visible during live cab meeting. can we make this available only for cab managers/ delegates in the cab meetings.Regards,Prasanna

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How can I make the AI search look for the Affected Product linked to KB Article.

Hi all, Is it possible to let AI search look into or search for Affected Products linked to KB article. We don't want to have a custom field created on kb_knowledge to store all the Affected CI's . The Affected Products linked to KB article are not ...

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Contextual Search results using business service and m2m_kb_ci

Hi all,Looking for help. We have knowledge articles that we have associated to products (Configuration Items) via m2m_kb_ci. When an incident is being created we would like the contextual search results to display matches based on short description...

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Incident Management

Unleash the Power of Build Agents in the #BuildWithBuildAgent Challenge

Our annual #BuildWith Challenge is back for the 4th year, and we can’t wait to see what you create using ServiceNow Build Agent. Build Agent is Now Assist’s agentic AI tool designed to do all the heavy lifting of building a fully featured Service...

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error using Create User in Active Directory v2 spoke

I am able to use many of the other actions within the scope without issue. But, when attempting to use Create User, I consistently get this error: "Action Status": { "code": 1, "message": "Error: Access is denied (Process Automatio...

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"Insufficient privileges" error is coming when closing Work Order Task from Now Agent App.

While I am trying to close a Work Order Task from mobile app , the "Insufficient privileges" error is coming up.This error is coming for internal agent (wm_agent).This is happening only in Production. The ACL's and other configurations are same as lo...

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