ServiceNow Community

Caller field not populating via email script residing inside the email notification for the incident

Hello community, I have a notification configured to trigger upon incident creation. All fields populate correctly in the notification, except for the Caller field, which remains empty.The email script used in the notification is scoped to global, an...

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Need assistance with releasing update sets across instances

Hi Team,I am acting upon the role of a Release manager in our team. And I have noticed an issue which has occurred multiple times now with our current release process. The scenario is this:We package our update sets in our DEV instance before we rele...

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servicenow ai agents

i want to learn ai agents in serviceNow. What is the path to learn? any recommended course to master it and hands on with real world use cases?

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Report @mentions with comment text and ticket number (Incidents & RITMs)

Context:Right now, when someone @mentions me on a record, I only get an email like “You have been mentioned in the Incident record INC0100444,” but the actual comment text isn’t in the email preview (screenshot attached). I’d like to build a report t...

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Translate assessment from risk assessment methodology

Hi all, I need support, i need to translate the names of Inherent Assessment, Control Assessment and Residual Assessment. I know that i need to go to the table sys_translated_text.list, but the problem there its there, i need to find the table who ha...

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Resolved! Key skills a SysAdmin should have?

Hello,Im new to working with ServiceNow. Any advice on basic everyday task an admin should know starting out?

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Exploring the Yokohama list controller – Part 1 – Adding SLA Timer

The list controller got a lot of attention in the Yokohama release. Probably everyone who has already dealt with the Yokohama release has noticed that we can now directly filter on the list view. But that's just the tip of the iceberg. If we dive u...

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How to set up a parameterized ATF test

Hi, I am trying to create a parameterized test. I am stuck at the following step (see screenshot 1). I watched a couple of SN community video clips, but I can't get the same screen (see screenshot 2) where I can enter label and value. Any help is app...

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Looking for Junior ServiceNow Roles or Freelancing Opportunities

Hello Community,I have around one year of hands-on experience in ServiceNow, mainly in ITSM and ITOM modules, and I also hold the Certified System Administrator (CSA) and Application Developer(CAD) certification. After taking a short career break, I ...

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[Article] The Complete Guide to JavaScript Arrays: Secrets Every Developer Should Know

Arrays are one of the most powerful tools in JavaScript. Whether I'm working on a shopping cart, building a playlist, or managing a to-do list, arrays always find their way into my projects. When I first started out, the concept felt mysterious, but ...

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Resolved! Formula Indicator

I am working with a Formula Indicator that has already been created for my company, but I am trying to modify it so I can show a specific assignment group(s) for the Incident/Indicator. Right now, I am building a dashboard that is showing the percent...

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Export to Powerpoint option missing in Project Status Report?

Hi All,I am creating a new Project Status Report Template form the Document Template in 'New' Project Workspace. https://[instancename].service-now.com/now/workspace/project/home/sub/status-report/pm_project/[projectsysid]/params/page-name/status-rep...

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Does GlideSysAttachment honor ACLs on the attachment table?

Hi,I'm seeing strange behaviour on my instance, or at least behaviour I wouldn't have expceted. I have a scheduled job that pulls CSV files from a MID server and attaches them to a data source, where they get imported and transformed. To do this, I f...

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Contextual Knowledge Search for Security Incident Response

Hi, We need to implement the contextual knowledge search on security incidents and made changes to display relevant knowledge articles based on the short description of security incidents. We also need to ensure that previous similarly named security...

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STARTSWITH Query vs CONTAINS Query

Hi all, my question is: why does ServiceNow default to a STARTSWITH query as opposed to a CONTAINS query? For some background:We often hear complaints that users cannot find what they're looking for when using reference variables on the employee port...

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