ServiceNow Community

Resolved! is this a violation if we allow a Approver license user to update a specific field on RITM ticket?

is this a violation if we allow a Approver license user to update a specific field on RITM ticket. this field is not a by default filed, it field is created in Catalog item form. and we want that a Approver User can update a filed on RITM before crea...

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VR Request Extension not working

I am testing our approval rules for VR and I am to the point where I am testing an extension of an exception. When I click the UI action to request an extension the Window opens for me to enter the date and reason but after I submit that nothing happ...

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Incident resolve gives asset action error

When closing an incident we get "To resolve this incident, choose and asset action for each configuration item that includes an asset." This is in a new instance we migrated to. It does not happen for all CIs. Looking for information on how to set t...

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dumbs for CSA

Hi Everyone,Can anyone share me the dumbs for the CSA exam in 2026.Regards,Hemalatha M

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ServiceNow Certified System Administrator (CSA)

I want to be certified on CSA; however, the prerequisite course is ServiceNow Administration Fundamentals, is pricy and unaffordable. I just want to know if there are other alternatives to acquire CAS without paying for the three-day-long ServiceNow...

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Change Request shows Review state highlighted when creating a new record

Hi Community,I am facing an issue while creating a new Change Request in ServiceNow.When I click New to create a Change Request, the state model checklist at the top of the form highlights the Review stage in green. However, after I submit the record...

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CSA Prep

Hey everyone! I am running myself through a PDI giving myself task to prepare for the exam. But, I know people have a tendency to ask themselves questions they already know the answer too. So to challenge myself even more I wanted to ask you guys to ...

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Make a variable field mandatory when the catalog task STATE changes to 'Closed Complete'

What will i use to achieve this, is it Catalog client script or Catalog UI Policy?

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Flow Designer: 'If' flow logic conusion

Hi all. I have a case where I've built a flow that tracks like this... trigger (service catalog)>get catalog variables>ask for workflow start approval>wait for condition (approval is approved)If 'approved' is 'true'>do the following in parallel (2 sc...

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Verification code

I'm trying to connect to Service now university, it asked me to enter the verificaiton code sent to my email. Normally it works well but this morning I don't receive the code to my email. I have to complete a course and the instance will expire tod...

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Resolved! CSA Voucher Eligibility Achieved but Unable to Access or Redeem Voucher

I recently completed the ServiceNow Fundamentals Administration Course in ServiceNow University. After completing the course, I received a badge showing Eligibility for the CSA Voucher for the ServiceNow Certified System Administrator (CSA) exam. How...

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Azure DevOps integration: Dates not mapping properly

I have created mappings for the following ADO objects into Servicenow: User Stories, Features, Epics, Change Request (to Enhancements), and Bugs (to Defects). All mappings are working except for date fields. I assume that there needs to be a script ...

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Urgent CAD Preps

Which methods are used to activate application restricted caller access? Choose 2 options.)A. Block all access requests to cross-scope resourcesB. Request the HR Service Delivery or Security Incident Response applicationsC. Activate the Scoped Applic...

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Add Catalog Item / Record Producer to the main menu in ServiceNow Mobile App

Hi everyone,I have a question regarding the configuration of the main navigation menu in the ServiceNow Mobile App.Is it possible to add a direct link to a Catalog Item or Record Producer in the main menu displayed on the mobile app home screen (simi...

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RVU with Discovery Data Causing Non-Compliance for Citrix Virtual Apps and Desk

Hi @SrinivasRamanu1 @dreinhardt - We are currently onboarding Citrix as a publisher in ServiceNow SAM Pro. While configuring the Citrix Virtual Apps and Desktops product, we utilized the Resource Value feature and manually added the consumption value...

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