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Brazil release One Al experience. Autonomous work by design. Join us for the Brazil Release on November 5th at 10:00 a.m. PT Add to Calendar What`s New Popular Posts More The latest in Community Posted by jordancbaron Registration is open: Come build with us at now[dev]26 Mark your calendars: November 4–5, 2026 at the San Jos... Read More Posted by jordancbaron Join the now[dev]26 Hackathon: Build Something the World Has Never Seen Ready to spend a day b... Read More Posted by jordancbaron The CreatorCon 2027 Call for Content Is COMING SOON The CreatorCon 2027 Call for Content Is COMING SOON He... Read More Posted by laszloballa When AI Can Write a Thousand Answers, What's Yours Worth? Key takeaways A commun... Read More Posted by Eric L Ask Me Anything with the Flow by ServiceNow Team Hi everyone, I'm Eric, a Product Manager at ServiceNow... Read More Posted by SujanDutta ServiceNow Action Fabric: A detailed walkthrough All You Need to Know About ServiceNow Action Fabric Se... Read More Posted by Travis Toulson Building an MCP Server on ServiceNow and Connecting Claude to It I have built a handful... Read More Posted by laurenmcman Otto vs Now Assist: What Actually Changed Let's address the elephant in the comments section first, because it's the same que... Read More Posted by ServiceNow ServiceNow Otto Has Arrived: What's Changing in Community and What It Means for You ServiceNow Otto Has Ar... Read More Posted by laurenmcman Introducing The Developer Passport: Brazil Release Preview Introducing The Develo... Read More Posted by laurenmcman Catching Up on Developer Passport: Australia (Before Brazil Drops)   Catching Up on Devel... Read More Posted by ServiceNow Incident: Developer Site Restored and PDI Availability Issues Update: July 27, 2026 ... Read More Posted by ryanyong From Development to Production: Ask ServiceNow's AI Experts Anything Hey everyone, I'm Ryan... Read More Posted by Earl Duque How to backup your Personal Developer Instance (PDI) Backing Up Your Personal Developer Instance (PDI) One ... Read More Posted by ServiceNow How to ask a great question in the Community The ServiceNow Community thrives on questions. When you ask a clear, focused questi... Read More Posted by sujitkhasnis How to Identify, Sponsor, and Scale the Right Agentic Use Cases I've watched smart tea... Read More Posted by SamirD ServiceNow builds the trust layer for Autonomous AI with NVIDIA OpenShell At Computex this week,... Read More Posted by Jay_Couture Introducing project Warpspeed: alpha sign-up is open If you were at the CreatorCon Keynote, you saw Warpspe... Read More
Popular Posts Posted by patrick decarlo Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Juhi Poddar Specialist 🔍 Improving AI Search Results with a Synonym Dictionary and a Boost Rule Introduction Search do... Read More Shivalika Specialist portal page visibility issue Hello Community members, We have created a custom portal and the homepage there has... Read More George_1 Specialist Dashboard report records open in Native UI when Next Experience is OFF (CSM Workspace) A dashboard is configu... Read More George_1 Specialist Dashboard Reports Open in Native UI Instead of Workspace (CSM/SOW) When a report is opene... Read More sejal1107 Specialist Problem Model selection on workspace We have 2 problem models 'A' and 'B'. I have created an interceptor on problem to c... Read More Prasanna_Patil Specialist Stocktiker requirements Hi all, We are integrating stocktiker on service portal. Hence can anyone suggest what should be functio... Read More Ramya V Specialist How to Enable Now Assist for Work Order Task Closure in FSM Mobile Overview Now Assist fo... Read More Ramya V Specialist How to Enable Now Assist in the ServiceNow Agent Mobile App for FSM Overview Now Assist fo... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online ServiceNow Exchange: Empower Distributed Teams with Service Reliability Management (APAC) Hosted by ServiceNow 26 Oct, 2026 07:00 PM PDT Event Details Online ServiceNow Exchange: Getting Started with Retail Data Model Hosted by ServiceNow 28 Oct, 2026 08:00 AM PDT Event Details Online ServiceNow Exchange: Activate AI Skills and Agents for Major Incident Management Hosted by LexaFu 28 Oct, 2026 08:00 AM PDT Event Details Online 2026 Colorado SNUG Live + Pre-SNUG Workshop Hosted by Melissa Romolto 28 Oct, 2026 08:00 AM PDT Event Details Online Colorado SNUG Live + Optional Workshop - Denver, October 28th Hosted by JenniferG 28 Oct, 2026 08:30 AM PDT Event Details Online ServiceNow Exchange: Platform Analytics Academy - Ask the Expert Hosted by ServiceNow 28 Oct, 2026 09:00 AM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

Cisco ISE Discovery

Hi Community,I am working on discovering Cisco ISE virtual appliances hosted on VMware.VMware Discovery can identify the virtual machines and their hosting infrastructure, but I also need to classify the Cisco ISE appliances properly in the CMDB. I c...

  • Question

Cisco CallManager Discovery

Hi Community,I am working on discovering Cisco CallManager virtual appliances hosted on VMware.The out-of-box Cisco CallManager pattern connects successfully through SSH and retrieves the hostname, version, node role, and cluster information. However...

  • Question

How do you handle small business changes without a custom table?

Hi everyone, For historical reasons, we have a custom Request for Change table for small business-requested changes and continuous improvements. Examples include small application changes, dashboard updates, UI policies, new support groups, and simil...

  • Question

Resolved! Cisco call manager - Discovery and mapping | Class ?

In our environment, there are two Cisco Call manager Appliances. These appliances are hardened so normal UNIX commands (like ls, uname etc.) do not work on them. I have painstakingly created a classifier and a horizontal discovery pattern utilizing S...

  • Question
  • Discovery
  • Service Mapping

Best Practices for Designing a Preliminary HR Case Triage Process

Hi everyone,I'm looking for recommendations on the best way to design a preliminary case assessment process in ServiceNow HR Service Delivery, specifically within Employee Relations.Business contextThe objective is to introduce an initial assessment ...

  • Question

Register Today for the 2026 Chicago SNUG Live Event!

Hello Chicago SNUG Members!   We are excited to invite you to the in-person 2026 Chicago SNUG Live Event + Pre-SNUG Workshop on Tuesday, December 1st at Northern Trust Headquarters in downtown Chicago.   SNUG events are designed to enhance and accele...

  • Event

Social Benefits Playbook catalog items missing after application repair

Hi, I have been working on the PSDS module in that I encountered some issues,please help me to resolve it. We are using the ServiceNow Australia release. The following catalog items are missing from the sc_cat_item table and are not available in the ...

  • Question

Need multiple report ranges for the same field

We have multiple stakeholders that want to see information about a field in a dashboard differently. For example:Field: Authorization Date Widget #1 uses these report ranges We want widget #2 that says "what percentage of records are older than 1 yea...

  • Question

How to Close RITM, when all the Task closed In ATF

Hi Team, How to Close RITM, when all the Task closed In ATF I have 5 catalog tasks, I have closed all the 5 using different Test steps. After that I have opened RITM record.  Now How to close the RITM and How to validate is all the sc_tasks are close...

  • Question

Bulk Reassignment of Approver for Risk Assessment

I need help configuring a Reassignment button for the approver of a risk assessment in the workspace. Currently, if the approver is no longer working for the organization the team has to recreate the assessment to trigger a new approval, I need it so...

  • Question
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