ServiceNow Community

How to raise a INCIDENT

Hi, After upgrading to a new version of serviceNow, the instance is not working properly. The fallback intent is not working.. Can someone please guide me how to raise a ServiceNow ticket... #ticket

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Scheduled Button of Change Request is not visible in SOW

Hello team,Please Help me to bring the Scheduled Button in the SOW view of Change Request.(Screenshot Attached) Currently it is visible in the Default view but not in the SOW view.(Screenshot Attached)Thanks in advance

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Issue with Including Variables in DB View-Based Report (RITM/SC Task/Approval)

Hi everyone,I need a quick bit of help. I’m trying to create a report using fields from Request Item, SC Task, and Sys Approval, along with variables from the Request Item.I created a database view combining Request Item, SC Task, and Sys Approval, a...

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New at Servicenow

Hello,I am happy that I joined servicenow community, I have 17 years experience in HCM applications, my question is: What is my chance to start role with no experience in Servicenow?

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Contract Jobs

Audit on Tables/fields

Hello, we are requesting guidance on Auditing ON for tables.1. what is the best practice for Audit enabling?2. which tables are recommended for Audit ON/NOT ON ?3. Any tables not recommended for Audit ON?4. Any disadvantages with auditing ON? system ...

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Is it possible to add fields from ID to the list layout of metric_instance table

Hi there, I wanted to modify list layout of metric_instance table and add fields from reference field "id" for eg. incident's short description, state etc . Unfortunately there is no option available to dot walk into ID field although its a reference...

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Declarative Action to Open Form

Hello, I have a scoped app that has a tab where I created a declarative action as a client script. I then added the script below in order to open a form. The issue is that it not only opens the form with a tab next to the case, but I am also openin...

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Resolved! How can I create an HR Case via back-end and still appears the form like it was via front-end

Hi everyone!I got a question: When you are creating a HR Case via back-end, it is different from when you are creating via front-end (Portal).When you create the HR Case via back-end the questions that appear via front-end don't appear via back-end.I...

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Case and Knowledge Management
Employee Service Center
HR Service Delivery

How to retrieve sys_history_line records for a specific record?

Hi Everyone,I have a question regarding retrieving records from the sys_history_line table.In my scenario, a record was created and updated a long time ago. Over time, the related entries in sys_history_line were deleted. However, when I open the rec...

Question

Email Templates Not Applying from Email Tab in CSM/FSM Workspace

Hi Everyone,I am facing an issue while trying to apply email templates from the Email tab in CSM/FSM Workspace. When I click on the “Apply email templates” icon within the email composer, the templates are not being applied as expected. Steps to Repr...

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Agent Workspace
CSM Configurable Workspace

Can we Dynamically change from address for the emails going out from SNOW as Reply?

Instead of instancename@service-now.com can we change the from address basis on the customer we are replying to?

Question

Knowledge Base editor control adding unwanted inline style for Numbered and Bulleted lists

So, I'm really spinning my wheels trying to figure this out, so now I'm here hoping someone can give me some ideas of where to go from here. I admit, I'm not great at navigating my way through ServiceNow and have a hard time finding anything so "Serv...

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Knowledge Management

Auditing not working on prod for specific CI of linux server table

Auditing not working on prod but working in dev for a specific CI on linux server table. Any suggestion

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Asset Refresh - Servers

We're currently deploying ServiceNow in a large organization. It seems as if the asset refresh process works very well for laptops and PCs, but there's very little information about refreshing a server or network equipment. Our mandate is "out of t...

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Dynamic Document template for projects

I’m trying to generate dynamic document templates that can be added to a project workspace. However, this doesn’t seem to work when using ‘Insert Dynamic Content.’ It functions correctly for status reports but not for documents. While searching throu...

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