I hope someone can clarify whether I am doing something incorrect or just ServiceNow screwing with me. I am attempting to model Business Application and a number of Service Instances (Application Services) using the Enterprise Modelling functionality. This is currently in our Dev instance where we are running Zurich with Enterprise Modelling Common version 3.8.0 and Enterprise Modelling and Visualizing ver 6.8.0.
When I add a new CSDM Application Services (Service Instance) item to the diagram and create a new item I fill in the prompted details (just name for speed). As this is a new item the diagram needs to be Reviewed and Committed. Once committed the new Application Service is not created as an Application Service (csdm_app_services table), but as a Business Service (in the cmdb_ci_service table), we can change the Service Classification by this really has no effect as the Service is created in the wrong table AFAIAK. Following this method, then blocks the creation of the Depends On/Used By relationship between these two entities.
Can someone explain the difference between these two different 'Application Services', why we have two different methods of creating, and which type of Application Service should we be using.
Is this a Bug in the Diagramming module or has something changed in how / where Application Services and now created since they have been reclassified into Service Instances.
Thanks for your responses
Simon
