ServiceNow Community

Validation task failed how to restart the task

I Have failed Validation Task , but not finding option to retake the task and my course completion is pending due this failed task. please advise on how to retake the task to complete the course

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AI Search: How to open catalog item link from the AI Search Summary in the portal in a separate tab?

Hi Everyone,I’m working with AI Search in the ServiceNow Service Portal, and I’m having trouble with how catalog item links behave when they appear inside the AI Search Summary section.When the AI Search response includes a catalog item or record pro...

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Record Producer in Custom Service Portal – “You are either not authorized or record is not valid"

Hi all,I am trying to display a Record Producer on a custom Service Portal page using the SC Catalog Item widget. However, the widget shows the message: “You are either not authorized or record is not valid.”

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Resolved! Add new lifecycle stage fields to all CI and Asset forms

Hi Guys, Is there a way to add the new LifeCycle in bulk to all CI/Asset table forms rather than opening one by one, likewise for removing the old ones(though currently doing this one through UI Policy).Thank you.

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Claim Your Developer Passport Badge!

You Showed Up. Now Claim Your Badge. Developer Passport week is officially underway, and if you're planning on tuning in, watching the streams, and leveling up on everything Australia has to offer, you've earned something for it. Using the...

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SGC Jamf Pro – Test Connection fails with 401 Unauthorized in Prod (same credentials & URL as Test)

Hi! We are implementing the Service Graph Connector for Jamf Pro and it works perfectly in our Test environment. Now we are setting it up in Prod, but we get the following error when we test the connection:Test connection failed. Reason: Unable to ma...

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Service Graph
Service Graph Connector

Is Depends on the only relationship type for Application Service to Application Service?

When reviewing CSDM 5 documentation it shows a relationship type of Depends on::Used by between application services/instance. In the text below, it mentions that the relationship type is specific and necessary between business application and it's i...

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Implemeting custom model - Custom LLM Transformer

Dear all,I am trying to investigate the way to integrate a custom model in Service Now by following steps define in AI Academy.The first steps of configuration for connection provider are quite simple and logic I would say.Questions comes from the po...

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How to provide great answers in the Community

The ServiceNow Community thrives on the knowledge and experience you share. When you answer a question, you're not just solving a problem – you're teaching others and strengthening the Community. Here's how to make your answers as helpful as possible...

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Stop Fighting Fires. Manage Alerts Autonomously With An Agentic Workflow.

Executive Summary Every AIOps operator knows the feeling: an alert fires, so you pivot from what you were doing, click through a dozen screens, dig through historical incidents, cross-reference the CMDB, and — fifteen minutes later — you've barely co...

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AIOps
Event Management
Now Assist for ITOM
Service Operations Workspace

closing all the metric records

Hi Team,I am having a requirement in the CSM module. I want to capture all the Metric instances when the case state changed from Active to False. So, I have created a Async BR with all the Metric Definitions stored in the property. It is updating all...

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Ressource for implementing Voice call to Ai Agent for incident creation

Dear all,We need to test a customer case where quite many incident gets created manually form a customers call which is not so productive at the end and agent spend quite many times for that.I need to study a small POC where from a voice call, I need...

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Jamf SG Connector Creating Incorrect core_company Records

Hi Community,We’re facing an issue where the Jamf Service Graph Connector is creating core_company records from employee names (e.g., “Abhishek Bathina”). These values are not present in the sys_user table — they come from Jamf fields like user/depar...

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Discount Approval in SOM Quote Management

Hello everyone,I am currently trying to setup an approval flow for the quote management. I would like to use the OOTB button "Submit for Approval". I thought it could be with the Quote Task object? Anyone any suggestions how to set it up.The logic I ...

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Customer Service Management

Take Questionnaire widget not loading on Service portal

Hi,When users are trying to click on Take Questionnaire widget (Emergency Self Report) after submitting their Covid-19 status. The widget page returns a blank page. Strangely this widget only works in DEV. We have compared all our widget configuratio...

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