Asset assigned_to not syncing from cmdb_ci_computer to alm_asset

[udaykumarko]

Hi Everyone,

I’m troubleshooting an issue where a laptop has the correct Assigned to value in cmdb_ci_computer, but the corresponding record in alm_asset has Assigned to = empty and State = In Stock.

The asset can be found in both tables using the same serial number, but the assignment information is inconsistent.

Could someone please advise which Business Rules, Asset-CI synchronization logic, data mappings, or configurations I should check to determine why assigned_to is not being synchronized to alm_asset?

I’m looking for a permanent fix that will address this for all affected users rather than manually updating individual asset records.

Thanks!

[Dr Atul - LNG]

Hi @udaykumarko 

https://youtu.be/LnIidLxdw8A

https://youtu.be/EVc8zUydG3A

These 2 video will be helpful

[Tanushree Maiti]

Hi @udaykumarko 

1. Check the active BR:

• Clear Assigned To on update
•   Reset Assigned To
• Update Asset fields on change (on the cmdb_ci table)
• Update CI fields on change (on the alm_asset table)

2. Check AssetAndCISynchronizer Script Include
3. check field mapping : Navigate to Asset > Administration > Asset-CI Field Mapping.

Refer : https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB3004763

Asset and CI management