ServiceNow Community

Resolved! Clonned OOTB Case Summarization Skill not working

I have cloned the OOTB Case Summarization skill along with its associated AI Prompt, published both, and activated the cloned skill in Now Assist Admin. The activation shows that the cloned skill is active and the original OOTB skill is deactivated. ...

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How to show only active users on the "Edit" button under sysapproval_approver table ?

Good evening.!On the sc_task table, under "Approver" section, we have "Edit" button.Issue is, once you click on the button, the list search is showing both active and inactive users. My requirement is to only show active users. How can we achieve it?...

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How to Configure AWA for Incident and catalog task based on availability and capacity

Hello ServiceNow Community,I am seeking guidance on configuring Advanced Work Assignment (AWA) to automatically assign new incidents to agents within a specific assignment group based on their current workload. Specifically, I aim to:Identify active ...

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Add users as host to available Kiosks

Hi All, I am looking a way to add dedicated employees from Facilities department as Hosts.At the moment when visitors try to check-in using name/email or phone number and reach the page to select hosts, the list is empty. "WSD VM Self registration" r...

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Show last 10 incidents with their assignment group members.

i need a help where i need to print last 10 incident along with the members as per their assignment group.

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Reports in Migration Center

Hi All, Is there any way to migrate only specific reports to Platform analytics using Migration Center? I see there is option available for Dashboards but not for Reports. Thank you.

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KB articles are not visible o ITIL use

Hi All,I have created 2 database views between Incident table + m2m_kb_task table and Sctask table + m2m_kb_task table as shown in the pictures. When i created Pie chart to see KB attached to tickets. ITIL Users are not able to see KB article number ...

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I have to set notification subject.

Hi, I have to set notification subject. I have created notification on approval table and have to set notification subject and I have created email script and in that I'm setting order guide field value. I have to set order guide field value in noti...

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Resolved! CPQ Certification

I've been through what appears to be most of the material on CPQ/Logik available in the training community. I'm wondering if there's a certification path or deeper dive training available or being planned. I'm from old school BigMachines quoting and...

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Need 'script include' or 'Business Rule' to transfer TPRM IRQ question ref value to the TPRM DD

Need 'script include' or 'Business Rule' to transfer TPRM IRQ question reference value to the TPRM Due Diligence form Requirement : As part of Client requirement we have added a new Reference field in the TPRM- Third-party Risk Management application...

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How 30 Houseplants Led to a Global ServiceNow Community Garden

Welcome to 2026! After our holiday break, we started the year's first Second Breakfast livestream with a project that began during the early days of the pandemic: turning the Garden Now IoT project into a real community garden for ServiceNow fans ...

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Different between relative before and relative after within reports

Is anybody able to advise what ServiceNow means with regards to these criterion please? I believe it means as below - is this correct? Filter What it returns Practical useRelative – before – 2 days agoRelative – after – 2 days agoNot on – Today All r...

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Knowledge Management

How to apply company branding/template on email recommendation Now Assist skill

I would like to add a template/branding of the email recommendation that is inserted when you click replace, currently it clears the existing template branding and if I apply the template after inserting it clears the already existing text. Note: I d...

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Knowledge Base / University / Add Type filed to group form

If someone can assit on the above please reach out

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Relationship made on Sys_relationship not showing up when setting up a visualization

I am trying to set up a chart to show us the task SLAs for Ritms with tasks assigned to your groups (or selected groups).I have set up a Sys_relationship record which works in the related items lists from the task SLA (Task SLA.task = task.parent).Wh...

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