ServiceNow Community

Resolved! Tag Based Discovery Issue

Hello,I'm currently implementing tag-based Service Mapping in ServiceNow.However, our CMDB already contains several Application Services, and some of them match the services that are about to be discovered through tag-based mapping.When I attempt to ...

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Help with clent script in a MRVS to enforce a time selection between start and end times

Hello, I really need help for the forum Guru's. I am in the process of creating a booking catalog request form. The request consists of a single day, multiple days, and long term booking options. For the single day, I just used the form variable of D...

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Request Management

NOW ASSIST AI SEARCH LICENSING

Hi,could you please confirm whether enabling and using Now Assist in AI Search consumes Assists (the consumption units used by Now Assist features), or if this specific AI Search capability does not consume any Assists?Thank you.

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Knowledge articles which are in Draft state are visible is Custom portal

Hello Community - Hope everyone enjoying your day .I'm in a situation where draft knowledge articles are visible to ITIL users in a custom HR portal.Here the problem is, No matter what role we have the draft Knowledge articles should not be visible t...

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Default Landing Page loading before custom landing page

The default landing page appears to be loading before my custom landing page. So the tab shown in the screenshot attached shows the default, then it will eventually load the custom. Is there a way to bypass this so that the default doesn't show at ...

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UI Builder – Transform Data Broker showing “Data resource is not configured”

Hi All, @Mark Roethof @Ankur Bawiskar @Ravi GauravI am implementing a use case in UI Builder (Workspace) where I need to identify duplicate accounts and navigate users to a filtered list view. We maintain user records in a custom table x_user_directo...

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Customer Portal and Configurable Portal Widget Fundamentals Course

Some wires are crossed somewhere and the wrong content is showing up in this course. I just tried taking the Customer Portal and Configurable Portal Widget Fundamentals course (COUR0005908). Claims to be 1 Hours 40 Minutes long. When you launch the...

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How can I tie multiple contracts to the same service offering

We only use the ITSM application.In the Service Offering form, the ability is tie contracts to service offering is a one to one (instead of a list collector).We have multiple cases where this is needed.Can you please shed some light on this?thanks

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Save the SYS ID! Converting an Application Service for Service Mapping

Updated on July 21st, 2025 INTRODUCTION Service Mapping is very important for a successful CMDB rollout. One of the greatest advantages of a well-populated CMDB with configuration items mapped to Application Services, or Service Instances as they ...

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How to Create, Publish and Retire a Change Model - Template

What is change templateChange templates provide baseline standardisation for common changes, making changes easier to create as well as driving a higher standard of change and compliance. Similar to the concepts used for existing standard change temp...

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AWA Reassign

#Role: You are a ServiceNow technical expert in CSM who needs to troubleshoot the issue below and come up with a solution. #Problems to troubleshoot:We have two case types: "complaints and escalations," which is OOB, and another custom-created, "te...

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Action not authorized

I created a custom table to store key contacts and it has been working for years. I just came back to add one through a related list and clicked new and I get 'action not authorised'. I tried with admin and still get the same message appear. What co...

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Service Graph Connector for Microsoft Intune - Delta sync

Hi Pls anyone advise, how can we configure connector to pull the data which has modified since the last run rather the full upload. Kindly advise RegardsBhupesh

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Service Graph
Service Graph Connector

Change Request "Scheduled UI Action" need to visible in SOW View

Hello Team,Please help me to bring the OOB "Scheduled Tab" in the SOW View for Change Request.The Scheduled Tab is visible in the Default View but not showing in the SOW ViewThanks in Advance

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How to convert a "Calculated application service" in to a tag based application service?

We have been using "Calculated application services" in our infra from a long time, now we are working on implementing "Service mapping". for cloud based apps - we are using "tag based application service" creation method and we have built tag based ...

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