ServiceNow Community

Display only one Catalog Category when using the "Create Request" UI Action

Hello everyone,I need to be able to open a Request from an Incident in the Service Operations Workspace, so I've tweaked the Workspace Client Script of the "Create Request" UI Action to my needs and have been using that.Thing is, whenever I click on ...

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Impact and Best Practices for Updating Stale CIs to Absent or Retired Status

Hi Everyone, I’m looking to understand the impact and best practices around updating stale Configuration Items (CIs) to Absent or Retired status in our CMDB. Specifically:Are there any known impacts or risks when changing stale CIs to these statuses?...

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How to Change System Default for Chart 'Max number of groups'

Hi, Can anyone help identify a method to change the value associated to the 'system default' of the report "Max number of groups parameter"? - this parameter controls how many bars would be shown in a bar report before the 'Other' bar is shown. The s...

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Reporting

Difference between getMessage and new GwtMessage().getMessage()

I am going to show you what exactly the difference between getMessage and new GwtMessage().getMessage().getMessage() and new GwtMessage().getMessage() both we use in client side to show the sys ui message. but there is some difference.getMessage is o...

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How to hide the Tab in record page in workspace.

Hi All,I am working on a Configurable Workspace page in UI Builder where I have multiple tabs, including a Playbook tab. My requirement is to show the Playbook tab only for users who have a specific role.Role:xyzRequirement:If the logged-in user has ...

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ServiceNow University Lift Off to Knowledge (voucher not received)

I have received this email from pandadoc on 25th March 2026,"ServiceNow University Lift Off to Knowledge Sweepstakes | Entry Period 3 Prize - Kartik Jain" document has been completed by all participants.After this I haven't received any update from t...

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SuggestBestApproach to Import CMDB Data & Relationships from Third‑Party Tool without ITOM/Discovery

Hi All,We are currently working on a CMDB implementation project in ServiceNow and would appreciate your guidance on the questions below. Could you please help us with this?1. We need to bring CMDB data from a third-party tool along with its relation...

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"Require confirmation" field in the sys_app_module table

Hi.I have a question about module.What is the setting for the "Require confirmation" field in the sys_app_module table?What is it used for?

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Resolved! Flow Designer Get Catalog Variables - Yes/No type output value in Zurich

Hello - we have this Zurich issue and would apreciate your input.In Zurich release we observed that Service Catalog type Yes/No variables when leveraged with Flow Designer > Get Catalog Variables action output Runtime Value true/false as opposed to y...

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ServiceNow Instance Full Scan

With the help of existing community articles, we performed a full instance scan and identified over 4,000 records in the scan findings.Can you please provide the steps to resolve these findings?

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Dynamic External Link on Caller Card In SOW

I need to create a hyperlink or link whatever it is in SOW in incident table on the caller card section , we have a record information section and there is the caller card which contains existing 2-3 hyperlinks emebeeded so I want to embed mine one a...

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CIS.DF - Certified Implementation Specialist – Data Foundations (CMDB and CSDM)

Hi.I plan to take CIS.DF test within a month. It is 75 questions in 90 minutes.I have test anxiety so concerned about passing the test in the first time.I would like to know the most effective way to prepare for test.I appreciate your tips and advice...

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SG-AWS SG-AWS-GenericTags - Tag-based Service Mapping - Will this work without AWS Cloud Discovery

Starting our SG-AWS implementation with one of the mvp is to help service mapping. Since Tag-based service mapping used the cmdb_key_value table, will the SG-AWS generictags imports populate the cmdb_key_value table as well?

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MCP Server tools don't accept response from custom Now Assist skills

I am trying to setup an MCP Server to expose a Now Assist Skill which returns an LLM response. The skill is configured correctly, and it returns the response as follows: { "provider": "Now LLM", "response": { "model_output": "..." }, "err...

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Resolved! Acessing variables in Advanced Reference Qualifier from a variable set

I have a Record Producer with this structure. Record Producer{ Variable 1 Variable Set { Variable 2 } } Variable 1 is inside the record producer but Variable 2 is in a variable set. I want to use variabl...

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Scripting and Coding
User Interface (UI)