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Do we have any OOB SC_category type of widget in Employee center? which shows all the catalogs based

Do we have any OOB SC_categories type of widget in Employee center? which shows all the catalogs based on Topic wise, not categories wise.PFAMy requirement is to have similar page but rather than category, items should be categorize base on topics. T...

Question

Form Builder not showing

Hi,In the system admin course (Xanadu), Lab 3.2.1, I'm required to add a pilot checkbox on a classic form but I can't see the option for Form Builder. Help please

Question

Request a PDI that is Wiped--No ITSM Applications

Hello, I wanted to know if there is a way to request a PDI that doesn't have pre-installed applications so that I can practice installing and configuring all apps. I noticed that ITSM is installed by default, and this is the case even with NowLearnin...

Question

Limited number of group by fields

In platform analytic dashboards, I see we can only add 2 fields for group by (breakdown) in the dashboard configuration (attached a screenshot). Is there a way we can increase the number of group by fields by changing any settings or preferences? thi...

Question

Resolved! Checkbox variable showing false value in additional comments on portal and also in native view

Hi Expert,I have created a record producer which have a checkbox field and when it is not checked i.e. the value is false ,then also it is showing on the additional comments on portal ,but it should show only if the checkbox field is checked . Your r...

Question

How to Hide Unchecked Checkbox Variables on the Ticket Page

Often, we encounter checkbox variables on our catalog items that may not be filled in. Despite being unchecked, these variables are still displayed on the ticket page. Customers might request to hide these variables when they have a false value. Here...

Article

A2A Implementation Guide for Genesys Cloud and Service

Dear SNow Community, I've a requirement to route an incoming voice call on Genesys Cloud to ServiceNow Voice Bot. Could you please point out to step by step for implementing this functionality? Note: I have successfully integrated Unified Experien...

Question

Agent Assist Dynamic Filtering Conditions

Greetings fellow developers. After reading through a number of SNOW Product Docs (e.g., Set up a dynamic filter for Agent assist Set up Agent Assist) as well as a post from a Daniel R2 (How to add a dynamic filter on agent assist to display knowle...

Question

Make additional columns in a table searchable in Global Search

Global Search!There is a wealth of articles covering how to add a table to Global Search and how to index the data etc.I've spent a few hours on the topic now but I haven't found anything that covers all the steps necessary to make an additional colu...

Question

Announcing Community Week 2025: Celebrating the Spirit of Community and the Power of AI

We’re thrilled to announce Community Week 2025! Community Week is a free, week-long, virtual celebration of the ServiceNow Community, happening right here on the Community website from November 3–7! This is your time to learn, connect, and be ...

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Impact categories, bia templates, timeframes records scope

Hi everyone, question regarding a bcm implementation.Should records created for a BIA Analysis (such as timeframes, tier recoveries, impact categories, bia templates, etc) should be under BCM scopes (i.e. GRC: Business Impact, GRC: Business Continuit...

Question

Dashboard is showing empty in test environment post deployment

Hello Team, I am facing issues in deployment of a Dashboard that is developed in platform analytics. I have created updateset and included every possible component in it, like tabs,canvas,widgets,indicators, breakdowns etc.there are around 103 compon...

Question

Help Needed: Switching to Coral Theme After Zurich Upgrade

Hello All,I’m looking for guidance on how to enable the Coral theme in our instance after upgrading from Xanadu to Zurich. I’ve searched through available articles but haven’t found anything that directly addresses this.Any help or pointers would be ...

Question

Cost field in Hardware table is setting up currency code as per user performing the data load

Problem Statement:1. On the process of the data load for cost field in Hardware table, in the upload file if I enter for eg: 120 it uploads Rs 120 in the cost field considering my location.2. Eventhough I enabled the system property for single curren...

Question

Scripted Rest Resource when trying to call SLACK API

I am trying to integrate Slack with my PDI in such a way that, when i type in the slash command "/incident <INC-number>" I am able to pull forward details about that incident. I have created a Scripted REST Resource and Scripted Rest Service to handl...

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