Fields included in CI modification FOrm

Hi, I am creating a catalog item for CI Addition, Modification and Deletion to provide non-authorized users a method to request CI modifications and additions Can anyone please help with the high-level picture? What fields should be included on the f...

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Proactive Problem Management

Hi Team, We want to Identify Proactive problem management use cases & implementation .One way is to look at the incident data, look for re-curring incidents and this is a manual process. I am looking for some guidance here like what and how  should b...

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Manage Update Set for Delegated Developers in App Engine

Hi, We notice that permission to create updates for delegated_developers is now gone after installing App Engine Studio. Is this the expected result out of the box? We have delegate developers working with update sets prior to this and we would like ...

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Can we change the reference table in a reference variable, based on a select box variable's value?

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How to custom ai agents in now assist panel as pills

Hi how to show custom ai agents in the below way as pills(like create a data visualization) 

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Setting Reference Qualifier through Client Script on List Collector Variable

Hello, I am currently building a catalog item where I have a need to pull a list of servers in a list collector variable as this selection could be multiple choice. The issue is I need this list to filter based off the selections of two other variabl...

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UIB error Event mapping target action is undefined

Hi,I have built a custom page and added Calendar component. Also added a custom modal to open the event record when clicked. Using Client state parameter to pass on the parameter from event id to the form controller using event clicket action. It is ...

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Flow Schedule

Hello I have a requirement please do helpRequirementSchedule a flow to run automatically every hour and another flow every 30 mins only between 8:00 AM and 10:00 PM (EST), on Monday through Friday

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Error Message on updating a field

Hi All, I have been getting this error "Error MessageWhen targeting a global resource, only ServiceNow authored scopes are allowed as sources" whenever I tried to change the couple of fields [ Only getting this error with two fields and the rest of t...

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Record producer push variables editor formatter in Case and Incident

Dear Community,I need to make variables filled in catalog item on the ticket form.In the widget ticket field, how can I make them appear ? One strong problem is that I have a record producer creating an incident AND a variable editor formatter on Inc...

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Datatype ACLs

 Disclaimer – This article is part of a series exploring the new features and capabilities introduced in the Zurich release. Since we’re still in the Early Availability (EA) phase, things may change before General Availability (GA). After GA, these a...

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CSM Module

Hello everyone! I have just passed my CSA exam and will begin my ServiceNow career shortly. Are is there anyone who would provide basic guidance/wisdom on the best practices for being a system analyst for a large scale organization using the CSM modu...

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Show Catalog, category and catalog item in Servicenow Configurable workspace

I have a requirement in which I need to show catalog items like this but the catalog id and category are few that I need. what I did was I dublicated catalog item page from CSM Workspace and then when I tried to give catalog id in Body In ui builder ...

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how to Modify ACL on sysapproval_approver table

Hi,can u advise to Modify ACL on sysapproval_approver table to allow system admin to update the APPROVER field. thanks.  

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