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What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by jordancbaron Save $200 on your ticket to Knowledge + CreatorCon 2026 Save $200 on Your Knowledge + CreatorCon 2026 Ticket H... Read More Posted by laurentapia Unleash the Power of Build Agents in the #BuildWithBuildAgent Challenge Our annual #BuildWith ... Read More Posted by AudriA Your #BuildWithBuildAgent Guidebook is Here. Hey ServiceNow Community! We can't wait to see what you create in our #BuildWithBui... Read More Posted by Earl Duque Your Pre-Challenge Guide: #BuildWithBuildAgent starts November 12 The Build with Build A... Read More Posted by Kristy Merriam Shape What Comes Next: Take Our 2025 Community Survey! You’ve built this Community into something incredible.... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by seanregan AI Experience by ServiceNow- the future of enterprise work with AI as the interface How many companies are... Read More Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- It's Here! ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
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Community activity

Best Practice

Hey Servicenow Community,  Can y propose some best practices to complete the Trainings on the platforms. Thanks in advance 

  • Question
  • Data Foundations

What triggers the Activities when RITM close?

Hello All, When all scTask closes, it automatically closes the RITM and set the "closed" and "closed_by" value on work note Activities on RITM.  As shown in below pic.While in some of the RITM, it only shows 'state' and 'stage'. Due to this issue, Cl...

  • Question

Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing   Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content.  Today, December 11th 2025, ServiceNow rel...

  • Article
  • Advanced Editing
  • Knowledge Center
  • Knowledge Management
  • tinymce

Internally created Software Lifecycle type

I created an Internal Software Lifecycle type for the Zoom Workplace App we are using as it is not EOL or EOS based on Zoom's Version enforcement for users and admins.  How do I ensure the software model associates to the Internal Software Lifecycle ...

  • Question

E-Signature (Sign Pad) in ServiceNow Catalog Item

 Hi Everyone,I recently worked on a ServiceNow project in the healthcare domain, where I came across a challenging requirement.The client wanted users to acknowledge their requests by signing (E-Signature) while submitting a Catalog item.Steps:Design...

  • Question

Our VERY FIRST Community Newsletter - Lets talk about Q1!

Hello Now Learning Community Members!   We are so excited to share our first newsletter of 2025 - we are thankful for each and every one of you and want to recap what we've done and what's to come!      Link to Events: Q1 Webinar - Breaking Boundari...

  • Article

Template pop up in knowledge article

Hi, When you select any Knowledge Base, a pop up appears to Apply Default Values "Do you want to populate fields with the default values for the selected knowledge base as follows?"I am setting the default values from the knowledge base to the knowle...

  • Question

Resolved! AMB client disconnected after connecting

Hello everyone,We have a MID Server that is currently down and it has the following mid server issue, "AMB client disconnected after connecting", does anyone know how to fix this and what could be causing this error?It's my first time troubleshooting...

  • Question

Agentic AI for Customer Support Automation

1. Customer Support AutomationProactive Issue Resolution: If a player reports a payment failure or ticket purchase issue, Agentic AI can:Detect the root cause (e.g., payment gateway error).Trigger a workflow automatically.Notify the customer without ...

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