ServiceNow Community

Want to add virtual agent chat in service portal

Hi, I want to add virtual agent chatbot in service portal. I am doing this through service portal Configuration -> Designer page. In the preview it is showing correctly but not getting saved. Please guide me what am I missing. Earlier I have done th...

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Virtual Agent

User changed the incident state to resolved without filling mandatory fields

Hi Community, User changed the incident state to resolved without filling mandatory fields. Even i checked it in history when they changed the state to resolved at that time mandatory fields are not filled . How it is possible ? Regards,Tulasi.

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wait for condition until catalog task variable is updated in the catalog task

Hello all, How to use wait for condition until catalog task variable is updated.I have one variables on catalog task when it is marked as yes it should trigger 2nd approval.(it is achoice field). How can I achieve this? tried using Do until flow act...

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How to set the Service Operations Workspace search as a default for the itil users

I need this search always set in Service Operation Workspace, how can i do this? -see image- Thansk for your support

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Bulk creation of ACLs

Hi!I’ve added several new fields and now need to create the corresponding ACLs.Is there a faster way to generate all the CRUD operations for these fields, instead of creating each ACL manually one by one?Thanks!

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How to remove Related List from Workspace

How do I remove these 2 in CSM workspace. I cannot find it in the list

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Survey Notification

Hi Experts, I have a requirement where I have created the notification on the core case table and same notification is sent for all COEs. Now I want to insert a line in notification body to tell if this is a payroll case or benefits case or any othe...

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How do I get Variables from a Requested Item into a UI Builder Data Resource?

Hello! I am building a page for the first time in UI Builder, and I want to be able to bind a few labels to variables on a requested item that I'm looking up.I find that the "Return Fields" option under the Look up a Single Record resource option doe...

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Unleash the Power of Build Agents in the #BuildWithBuildAgent Challenge

Our annual #BuildWith Challenge is back for the 4th year, and we can’t wait to see what you create using ServiceNow Build Agent. Build Agent is Now Assist’s agentic AI tool designed to do all the heavy lifting of building a fully featured Service...

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Related List Hierarchy not visible

I'm trying to display a hierarchy like structure in the case form so that the end user can drill down and navigate to the product and finally choose the product for which the case is being created. This is the hierarchy of product models that I have ...

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Event rule and alert management

Hi Team, I am new to Event rule and alert management. I have a requirement as mentioned below: (1) I have to create a new event rule and a new alert management rule.(2) Add the following conditions to the new alert rule: CI Class = Cloud Service Acco...

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Field value not capture on form save in ServiceNow Portal(OOB Form Widget)

In ServiceNow, I used the OOB Form Widget in the portal to display a form and view for specific table. Now the user is able to edit the fields, but when the user clicks Save, some field's value is not getting captured. That field's value is being set...

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Zero day Vulnerability - Best Practice

Hi All, I am looking for guidance and best practice on how to handle Zero day Vulnerabilities in ServiceNow for cases where CVE's are not available. Came across the below KB article which talks about creating a new table by extending OOTB Vulnerabili...

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SLA Breach time calculation not followed schedule

Hi,I have an SLA which has schedule 8am to 6pm schedule.A case is created to 11.35am but the breach time calculated it shows 01.43am next day.How can this be possible?Look at the screenshots for the details.Task SLA Screenshot:IN SLA definition, we h...

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ATF Advanced Risk

Hello, I am working on creating an ATF script for our Advanced Risk Workspace and need to select the Inherent Risk Impact questions. Below is a screenshot. Does anyone know how to get the ATF script to select one of the options from the drop down? Sc...

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Risk Management