ServiceNow Community

Working with Image Fields and Attachments: Lessons from Processing 130,000 Images

Check out other articles in the C3 Series If you've ever tried to work with images in ServiceNow beyond simple document attachments, you've probably discovered that the platform's attachment system has some unique characteristics. When we built Cr...

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VMware discovery - get the network adapter type

Hi - Looking in our vCenter environment, I see associated with the Network Adapters attached to Virtual Machines is an "Adapter Type". An example value for this is vmxnet 3. I don't see that this is picked up by ServiceNow discovery. Any recommend...

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Data as an Asset: ServiceNow’s Role in the Enterprise Data Fabric

ServiceNow holds high-signal operational data—requests, approvals, incidents, changes, assets, identities. Treat it as a first-class data product. Define a shared data model: normalize key entities (user, service, offering, CI, vendor), apply consist...

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Resolved! Dot.Walk tags in a report filter

Greetings helpful people! I'm looking to write a report that shows indicator tasks that includes the control objective name and is filtered by tags applied to the control objective. I've got the first part (indicator tasks with control objective name...

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Policy and Compliance Management

Populated fields in a ServiceNow report is exporting as blank in PDF and excel

Hello,I have a report based on 'table task_assessment_detail' table which includes fields (Assigned to, Company, Region, Time zone). When I run report in ServiceNow, all field are populating as expected. But when I export it to excel or pdf (Assigned...

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Benchmarks
Change Management
Enterprise Asset Management

Troubleshoot slow outbound email when using custom SMTP servers

You’ve configured your instance to use your own SMTP server instead of the default ServiceNow mail servers. Now, outbound email feels sluggish, and you may notice frequent SMTP sender alerts or a growing queue of email [sys_email] records waiting ...

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Show Assignment Group Members in “Assignment to” Using Performance Analytics

Hi All,I am trying to display the members of an Assignment Group dynamically in the “Assignment to” field using Performance Analytics and Breakdown.What I want to achieve:When an Assignment Group is selected, the PA indicator should show all members ...

Question

CWM create a connected work query to pull data but the list view does not reflect changes

I am able to create a new CWM space and board. I create an initial Connected Work query and successfully pull in data to my board. issue: when the data refreshes in the tool, say something changes status from active=True to active=False (this would ...

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build agent is not installed

When I'm trying to participate the build agent challenge and build instance, I found that buil agent is not installed and I don't know the reason, so I can't now proceed with the challenge Please advise

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Inquiry Regarding Outlook 365 Calendar Integration for Leave Requests

Hello, We are currently in the process of developing a Leave Service Request for company employees. The form includes “From Date/Time” and “To Date/Time” fields for the leave period. Once a request is approved by the employee’s manager, we would like...

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A Day in the Life of a Remediation Owner webinar

In continuation of the "Success with VR" webinar series, May 15 & 16, William Tran, Sr. Business Process Consultant, from ServiceNow's Expert Services team joined me for a session reviewing "A Day in the Life of a Remediation Owner". When rolling ou...

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All community data DELETED by merge process - ALL Correct Answers 150 badge all gone/Can't login

Hello community, Please help. As the web support is not helpful at all so posting here with the hope that someone will read and help with my data. I was a part of organization named Cognizant and was leaving the company, so I want to move all my ce...

Question

New Role for Group Administration

I have been tasked to grant a group (GER group admin) a built role that gives them the control to manage groups. so i built a role (x_group_admin) from there i went and built the ACL's now when i add the role to the group and do an impersonation of ...

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Re-routing notifications

I created a sys_notification record that triggers on record change for the live_notification table (where field_name is work_notes), then added the sys_notification_workspace_content record between the live_notifcation table and the Agent Workspace r...

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Interactive deselect on graph chart legends only works if both group by and stack by are selected

PA dashboard with any chart type doesn't allow clicking the legend item unless there is a Group by and Stack by field filled in.Tested in Zurich and with options enabled for Chart interactions.Would there be a workaround for options to enable without...

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