ServiceNow Community

Sending Customer Satisfaction Survey via Teams Direct Message (Dynamic User)

Hello Team,We are currently sending our Customer Satisfaction survey via email to users. Now, we would like to send the survey as a link through Microsoft Teams direct messages instead.We have "Conversational Integration with Microsoft Teams" and the...

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Language translation for notification

Hi If a notification is created in English and sent to a user whose preferred language is different, the notification will be displayed in English or user preferred language. Is it possible to change the language automatically to the user preferred ...

Question

Flow Designer : Logs are not printing in 'sys_flow_log' table

Hi All,I have created a flow designer and added logs there. After execution, I could see logs in the flow execution.But, If i open 'sys_flow_log' table , I get to see the below message:Not able to understand, how I am getting this message.

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How to prevent attachments from auto-opening in Workspace

Hi,I was assigned a task to prevent the Attachments panel from auto-opening whenever I open a record (e.g., STRY) in Workspace.

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Timezone issue

Hi We tested the following script and it worked fine then: var currentDate = new GlideDateTime();// Set the date to the first day of the next monthcurrentDate.addMonths(1);currentDate.setDayOfMonth(1);// Subtract one day to get the last day of the cu...

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Integration /synchronization "My Calendar" with Outlook calendar

Hello People I'm trying to figure out a way to integrate /synchronize the "My Calendar" with the Outlook calendar. I saw some posts on community, but it doesnt seem to be what I'm looking for. Does anyone know a way that may noy include a from the ro...

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Using a Dynamic Filter Option with an Interactive Filter

I have a table where a row consists of multiple services listed in the cmdb_ci_service in a hierarchical order based on service classification, imagine L1, L2, L3-L6, etc. at each L level, the associated Owner (u_l1_owner) and Lead (u_l1_lead) is ide...

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ServiceNow For You - Zürich Release

Hey Community! Es ist soweit, wir widmen uns dem neuen Release – Zürich in vollem Detail. In einem Ganztagesevent laden wir in unser Office ein, um jedem Bereich die volle Aufmerksamkeit geben zu können. Die Agenda lässt auf einen abwechslungsr...

Article

How to enable 'Appointment category' in Schedule appointment widget

Hi,I’m trying to enable the 'Appointment category' drop-down in the ‘Schedule appointment’ widget (widget name 'EE Appointment booking').Has anyone done this before or knows how to configure this so it becomes visible?you can see that this is availab...

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Can we see records of a table created under Legal Request Management scope in Legal Cousel Center?

We have created a table in Legal Request Management Scope. Can we see those records in Legal Counsel Center? Or we can see see records only if table extends Legal Request table? Thank You

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Issue with configuring color palette for Column Data visualization in technical dashboard in UIB

Hi Everyone, I have configured Column Data visualization which is having two metrics. I need to set different color palette for each metric (Green dark to light for 1st metric and Red dark to light for 2nd metric). But I am not getting option to set ...

Question

Ready For Review missing from Resource Assignment, Planning view

In the training video, SPM Resource Management Workspace: A new approach for assigning resources to outcomes, the presenter is showing how to create a Resource Assignment and the "Ready For Review" column is showing for the PM to indicate that the as...

Question

Calling Server script from Client script in Declarative action (Related list)

I have searched this forum for guidance on how to call a server script from client side. Lot's of good material, but still I can't get it to work.I have a server side script that works: // create a new record in 'Agenda Topic' with the following d...

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How to Disable the AD Account automatically from ServiceNow, once we have a new Task for ac. disable

How to Disable the AD Account automatically from ServiceNow, once we have a new SC Task for account disable in Servicenow ?

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The ServiceNow Knowledge Base is not being referenced by Copilot in Microsoft Teams.

■ Issue DescriptionWe implemented the configuration to enable Microsoft Teams Copilot to reference ServiceNow Knowledge articles, following the instructions in the Microsoft documentation below:URL: https://learn.microsoft.com/ja-jp/microsoftsearch/s...

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