ServiceNow Community

Cannot login to University

I tried to login into my account and then university and cannot get a code to my email via the MFA. My email and or password is working as I am able to login to my account, just not university. I have tried to clear my cache and different browsers an...

Question

Now Assist:責任ある AI、データ処理、セキュリティ (翻訳)

本稿はこちらの記事の翻訳です。最新の情報は元となる記事をご覧ください。このトピックの一部は機械翻訳で処理されている場合があります。 Now Assist の機能を詳しく調べている方は、製品の機能にとどまらない疑問をお持ちかもしれません。データがどのように処理されるか、どのようなセキュリティ対策が講じられているか、AI モデルのバイアスにどのように対処するかを理解することはすべて、重要な考慮事項です。これらの重要な質問に対する明確で詳細な回答を提供するために、包括的な一連のサポ...

Article

In Zurich, an issue where the conversion map script assigns users to the “Conditional Script Writer”

Hello everyone,Since upgrading our instance to Zurich, we are facing a strange issue with a Table Transform Map targeting the sys_user_grmember table. Importing into the sys_user_grmember (group members) table.Attempting to add a user to a specific g...

Question

Cannot find the field I like to subtract in Configure function field in Reports

I'm trying to subtract two dates, but Incident opened is not showing in Add Fields.Table: SLA Breakdown by Assignment Fields to be subtracted:Task.Opened - this is Incident Opened date and timeStart - this is the start date and time of the Task SLA. ...

Question
Analytics and Reporting
Configure Figure Function

Impact Data Migration Overview table record is inprogess last 1 day

Hi team , We have installed the impact performance plugin(id name :sn_impact_cust) in the UAT instance , after performing some steps , we have received one record in Impact Data Migration Overview table (sn_impact_cust_migration_overview), still the...

Question

Tenable.io web application scanning asset and vulnerabilities import in ServiceNow are not working

Dear Experts,We are facing an issue in web scanning import from Tenable.io into ServiceNow for #Vulnerability Response implementation.Connection between the Tenable.io and ServiceNow is successful. However, in ServiceNow we are receiving only Nessus ...

Question
Vulnerability Response

Predictive Intelligence: How can I block a certain HR service from being updated

I have predictive intelligence on to classify the HR service correctly. It keeps incorrectly classifying one of our services and I would like to block PI from changing certain services. Is there a way to do that?

Question

Resolved! Task: Creating the iTunes Discovery Pattern (Part 1) is not complete

I followed the steps listed in the task to perform Quick Discovery, but the task did not complete.Please tell me the cause.iTunes does not appear in the ECC queue. https://learning.servicenow.com/lxp/ja/pages/learning-course?id=learning_course&course...

Question

Legacy data migration into Servicenow custom app

Hello, we are trying to replace a custom legacy application with ServiceNow. So we need to migrate the legacy data(project related data which are in progress) to servicenow custom app which uses Approvals and tasks. The challenge is old system doesnt...

Question

SOW - creating request from interaction, caller name is not passed to the request

We are implementing SOW on Yokohama. When creating a request from an interaction, the caller is not passed to the requested for on the request. This happens in my PDI, but not in our organization's instances. How can this be corrected?

Question

Mystery of the colored read-only form field

I need to figure out how one of my form fields is getting its background color changed dynamically, while still being read-only.On the Planned Task table, the Number field is read-only and changes to green after a condition is met.There is a Style re...

Question
Scripting and Coding
User Interface (UI)

Allow If vs. Deny Unless in ServiceNow ACLs – Are They Really the Same?

Introduction If you’ve ever worked with ServiceNow ACLs (Access Control Lists), you know they can seem confusing and intimidating at first glance. With elements like operations (RWCD), table-level and field-level ACLs, parent and child ACLs, scripts,...

Article
Best Practices
Scripting and Coding

Scripted Approvals in Flow Designer with Flow Variables

Workflow Automation CoE >Flow Designer > Approvals > Scripted Approval Why Scripted Approvals? Before you consider scripting your approval, please check out this article and Platform Academy recording about Approvals in Flow Designer. There's a goo...

blog
Flow Designer

How to add an agentic workflow with all it's ai agents to update set

Hi: How can I add an agentic workflow with all it's ai agents to update set? Thank you, Rita

Question

Blog posts

Hello,I was wondering if I am able to contribute blog posts to the community as a Tera Contributor? I did submit one, and it still says awaiting review. Just wondering if we are able to post content and be activite contributor to the servicenow commu...

Question