ServiceNow Community

There is a requirement to highlight the fields(Ex: Owned by,Location) in SOW view

Hi People,There is a requirement to highlight the fields(Ex: Owned by,Location) with some color in the Windows servers class records if the owned by and location values are empty.I wrote a client script but its working in classic view but not in the ...

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servie catalog

A Catalog Administrator is asked to create an option in the Service Catalog which will allow a user to select Get Help and Then request access on items. Which feature achieves this?”Options:A. Create a Record ProducerB. Create an Order GuideC. Create...

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MS Dynamics Integration with business central for procurement data

As an ITAM Manager, I need to integrate ServiceNow with Microsoft Dynamics 365 to collect procurement data (Assets, Contracts, Vendors, etc.), so that we have a synchronized Source of Record for all financial and asset lifecycle data. 3. Acceptance C...

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Display only one Catalog Category when using the "Create Request" UI Action

Hello everyone,I need to be able to open a Request from an Incident in the Service Operations Workspace, so I've tweaked the Workspace Client Script of the "Create Request" UI Action to my needs and have been using that.Thing is, whenever I click on ...

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How to disable the Now assist Ai in global search

Is there any skills in now assist or any properties to disable the now assist AI in global search.I have attached a screen shot. In that screenshot now assist Ai search is shown I want a normal global search instead of that ai search. Please help

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How does the ‘Show Records’ option work in Analytics Hub?

Does it display:The current live records that match the widget conditions,orThe exact set of records captured at the time of the snapshot used to calculate the widget score?For example, I have a widget called ‘Weekly Project Status Trend - Red & Yell...

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Custom Greetings setup in virtual agent

I am getting an error message when configuring setup topics.

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Crowdstrike Active sensors seems to be empty

Hello All, Im currently working with crowdstrike integration, I saw the below article and it suggests there will be sensor records in active sensors table.But in my scenario it seems to be empty why Anyone have any idea? Ref article: https://www.serv...

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regarding completion of task in servienow.

when i try to do the task, I'm doing it to through "open my instance", and simulator still showing 0%. I tried to find the link in modules, but there isn't any. so I tried through "open my instance". When I completed doing the task it is not validati...

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Release Calender - DPR

Can you transfer releases between different release calendars? If so, is this an admin only ability?

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Display only one Catalog Category when using the "Create Request" UI Action

Hello everyone,I need to be able to open a Request from an Incident in the Service Operations Workspace, so I've tweaked the Workspace Client Script of the "Create Request" UI Action to my needs and have been using that.Thing is, whenever I click on ...

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How to hide “New” button on Incident list view and show only for specific role (group_manager)?

Hi Everyone, I’m working on a ServiceNow requirement to control the visibility of the “New” button in the Incident list view.The requirement is:The “New” button should be visible only to users with the group_manager roleIt should be hidden from all o...

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Send Email with Form to Gather Response (Non-Fulfiller)

I'm new to Creator Studio - coming over from using PagerDuty Workflow Automation or formally known as Catalytic. In my prior tool, we had a function where we could send non-users an email that contained a form. This form could be dynamically individ...

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SAM Pro modeling guidance for Alteryx Enterprise Full Creator

I’m looking for guidance and best‑practice recommendations on how to correctly model Alteryx licensing in ServiceNow SAM Pro so that Alteryx Designer installs are properly included in reconciliation and consume against our entitlements.Background / C...

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Cannot edit script ChangeSuccessScoreUtils which is designed to customize

Hi,We have enabled Change Success Score feature for assignment groups and noticed that the interactive filter to show based on the assignment group is not working so I would like to overridesn_chg_score.ChangeSuccessScoreUtils method getDashboardURL ...

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