ServiceNow Community

Custom Fields Not Visible in CSM Configurable Workspace Interaction Form

Hi everyone, I'm working in my ServiceNow PDI and wanted to customize CSM Configurable Workspace. I’ve created an Update Set and added several custom fields to the Interaction table in Global scope. I added the fields to the Interaction form layout u...

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Resolved! The Post button next to Additional Comments, in the Notes section on the SC_task form is not showing

The Post button next to Additional Comments, in the Notes section on the SC_task form is not showing on open an catalog task form. No seeing any UI Action for this button or any UI Policies that would hide this button. I have also modified the follow...

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How to update state field in Standard Change using REST API

Hi Team, We have a requirement to create/update/close a standard change using the REST API. We can create, but for updating, the state field is read only and it moves to the next state using a UI action. How to trigger UI action using the rest api(fr...

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User can not see the create form

I created custom table called Equipment requests and I created Acl to mange the creating operation I allowed to any user has role (user) to create a new record, now "New" button appear in the table list but when user click on it the form appear with...

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Database Ci install status keep changing in a loop from intsalled to retired

There are lots of issues occurring related to manually change install status of database records CI while checking audit history it shows Discovery (Discovery mid server user) is updating install status as Installed while User name with system mark...

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Fireside Chat: Automate Cloud Security & Compliance with Qualys + ServiceNow

Automate Cloud Security & Compliance with Qualys and ServiceNow Join Qualys and ServiceNow experts on November 20 at 11 AM PT | 2 PM ET to learn how our new Qualys TotalCloud CSPM integration with ServiceNow Configuration Compliance helps customers: ...

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Unable to setup Enterprise Agile Planning

I am testing out Enterprise Agile Planning in my PDI, but when I access Strategic Planning Workspace I only see "Select a menu item to start". I have confirmed that the Enterprise Agile Configurations are Active screenshot below. I have also confirm...

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Generate PDF Report with selected fields directly without creating attachments

I am trying to generate a PDF report from a Incident Form.I tried creating a view and generating a dynamic URL, it is directly downloading into PDF but all the related records(SLA) are also included in the PDF document.I have tried another approach u...

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Restrict the choice visibility to a group of people

Hi All, Need one suggestion that, On the employee center portal, I configured the enhanced request filters. In that i added a custom filter definition called 'Request type' and in that i configured all the tables in the associated Request filter co...

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Multi-Relationship Configuration Between Lead, Opportunity, and Quote Management

ServiceNow's out-of-the-box (OOB) functionality supports a one-to-one relationship between Lead and Opportunity, and between Opportunity and Quote. However, our business requirement involves creating multiple Opportunities from a single Lead, and mul...

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Need some Info/Help on the Skills Table

So we want to add the Skills field to Catalog tasks so mangers can assign to staff based on their current skill level. We like the ones under the Technical Skill level (table: cmn_skill_level) and while I was able to configure that list view to show ...

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How to discover PKI certificates

Hello ITOM World, There are couple of threads and document - Certificate management. Unable to conclude are we able to discover certificates as out of box using Discovery ?? is there an OOB pattern / prove available? ORthere has to be custom pattern ...

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AWS Cloud Discovery - Scanning the Decommissioned Service Accounts

Hello, We are facing an issue where our AWS Discovery schedule is scanning the retired service accounts. Cloud team has shared the logs where the ServiceNow IAM user trying to assume roles for Retired service accounts. They have confirmed that the a...

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Azure Discovery Service Graph Connector OR ServiceNow Cloud Discovery

Hello ITOM Experts, For discovery what should be used and more meaningful ?ServiceNow Cloud Discovery ORService Graph Connector I know the Midservers needed for normal where as SGC does not. But which method is more meaningful in terms of Data ???? W...

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How to access file from file path

Hi All,one Team everyday they will place file in shared folder. so to get that file From run commander when I place "admin\Servicenow\majaordata\import\" , it will take me to Import folder , there are multiple files. Now I would like to access specif...

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