ServiceNow Community

Issue with Adding/Removing Users from Group

Hello Community, I’m encountering an issue when trying to add or remove users from a group. I receive an info message, but even after waiting for a few minutes, the changes are not reflected in the group. Could you please suggest a resolution for...

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Passing data to a Sub Flow Input of Array.String type

So I have a Sub Flow with an input variable of type Array.String and it's named 'pcname'. If I test the flow and just type a name in there it works fine. However, when I use the Code Snippet and try to pass a string variable (converted to an array)...

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Enterprise Service Desk

Hi I just want to know is there any module called "Enterprise Service Desk" powered by ServiceNow. Whether it is custom based application which is suite of ITSM. Kindly please clarify about this. ThanksSathish

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How to add approve/reject settings to a playbook?

I've got a test Playbook in ServiceNow for when a new business application is created. However, what I'm wanting to do is create a decision tree where the Business Owner owner approves or rejects the actions: When I look at the available options for ...

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What are the minimum role required to have read only access on Regulatory changes, feeds,action task

I'm trying to grant read-only access to specific users for Regulatory Changes, Feeds, and Action Tasks in ServiceNow GRC. What are the minimum roles needed to achieve this without giving unnecessary permissions?

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Is there a good way to 'group by' a date/time field in local time?

Is there a good way to 'group by' a date/time field in local time? It seems that although you can handle dates as a time series, you cannot 'group by' year, month, day, hour, or minute.For example, it seems that it is not possible to create a graph t...

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Dashboard
Data Visualization
Platform Analytics

Restrict Application Menu

Hi Team, There are already many scoped app created in the instance and we also have created new custom scoped App and application menu for out requirement.we need to show only our custom application menu in left navigator to 'custom_role' user once...

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Want to autopopulate worknote on sc_request, sc_req_item, sc_task record after adding attachment on

I have requirement that, if on Service portal, catalog item at the time of form submission i add attachment the i want to auto populate work note on sc_request, sc_req_tem, sc_task record that attachment is added. Now current BR is Before and Insert ...

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Agentic AI Pre requisities

Hi All, Could you please share the detailed prerequisites document for deploying Agentic AI?

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Dynamic SOAP message

Hello Friends,Need your help, below code is not working dynamic, any mistake in request body. Creating the record in external system but caller and short_description is not dynamic it is inserting ${sd}, ${caller_id}. var sp = new sn_ws.SOAPMessageV2...

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Import API - CSV - set the delimiter

Hi community,I'm actually facing an issue while trying to import a CSV file via Import Rest API.Indeed, the separator in my file is the semi column (";"), so when I import my file through Import REST API (sys_import.do), it doesn't recognize my separ...

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Platform Analytics Dashboard

Hello All, I would like to have the ability to filter out the data by type of system (Windows Server, Computer, etc.). When you explore a CI, it is in a field called "class". What I like to to do is provide a filter that has all the possible values f...

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Unable to change the state in Integration

We have integration between Webexternal tool and servicenow , When they push the web automation in there end servicenow create change request , but when they are trying to update the state NEW to REVIEW its not working ACL is fine should i need to ad...

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HTML support for work note

Hi All,Is there any way that we can push HTML format in work note section from server side code ?

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URGENCY , PRIORITY , IMPACT

URGENCY , PRIORITY, IMPACT1. Does incidents , requested items , problems , change maintains the same URGENCY, PRIORITY , IMPACT value across all modules ; or shall we configure various values for each modules.

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