ServiceNow Community

Delete condition of decision table records whose answers field value is same

Hi All, In the Decisions table, there are thousands of records. Many of these records have the same answer and the same condition (for example, changerequest.location). If multiple records share the same answer and the same location condition, then ...

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Need to build form with user e signature input

Hi team ,I want to build a catalog item with some fields and signature field , user should fill the form and e sign the form to submit it. Once submitted , pdf should be generated with all variables and signature and should be attached to ritm. Is th...

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Resolved! How to generate Access Token from the OAuth Token URL for the Grant type client credentials

Hi Team, Could you please provide your support to generate the access token for SCIM integration with the grant type as client credentials in ServiceNow? Please check and provide your inputs. Thanks & RegardsRahul Chander

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how create schedule to trigger notification expiry for due or over due using flow designer

hi, I need a help , how to create the schedule to trigger notification expiry for due or over due using flow designer,how the fetch the record and condition for the day (eg:7 days or 7days overdue) how to calculate those condition. How to trigger the...

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CIS-CSM Exam

Hello and good morning. I will be taking the CIS-CSM exam in the near future. Could anyone please provide details on how the exam is graded. Meaning, if you are asked to select multiple answers, do you need to get all correct to get credit for that q...

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What's the best widget for knowledge articles?

Let me preface this by saying I am NOT a developer at all!We are using Employee Center to build our intranet. For our topic pages, we have built them with a 9/3 container configuration. We tried to put the Topic Content widget in the 3 container, but...

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GlideAggregate on Remote Table

I've created a remote table that queries an external data source, and I want a count of the records that satisfy a specific query. This script returns null:var sections = new GlideAggregate('x_uob15_canvas_adm_st_course_section'); sections.addQuery(...

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Map AD enable value to ServiceNow using LDAP

We're storing the AD admin account data in one of the custom table u_admin and the issue we're facing is when admin account in AD is inactive we're trying to get 'userAccountControl' values from AD and updating same account inactive in u_admin in Ser...

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Making Admin role read only, not the whole instance

Hello, I am trying to provide admin-read-only access to some users in test instance. here's what I tried:-1. Create a Group called "ADMIN-Read Only".2. Add the role "sn_read_only" role to the group.3. Adding the user to the group. But it made the who...

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What is the Enhancement Management process in ServiceNow and what is your practise?

Hi community, I am using Enhancement in SPM. But I am stuck at the overall process, especially on the OOTB state: DraftScopingAwaiting approvalWork in ProgressTesting/QADeploymentClosedHow do you interpret them and how do you use them?

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Delete Action Captured in updateset

In my use case, I created a client script and captured it in the update set as an insert and update action. However, I no longer need that client script. Can I capture the delete action in the same update set? Also, is it considered best practice to ...

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Issue with Copy/paste from Agent Workspace

After Xanadu Upgrade, while copying the content from list view and paste it to any file its comes with extra string -" Press and hold Shift then press Enter to edit"

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How to restrict or apply filter on the source field in My Lists SOW

Hi,I want to restrict few tables like CAB meeting from select a source field (see below screenshot) or apply filter to hide those tables from that field in My list tab in SOW. Basically I want to show CAB tables only for admins other than admins shou...

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EKS K8’s ServiceNow Discovery Using Visibility Agent - Article

K8's Overview What is Container?A container is simply like a software unit/wrapper that will package everything- your application code, app related dependencies etc. together.Why Kubernetes?Suppose, you have a requirement for running 10 different ap...

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Jira Spoke integration Challenges

Hello All,I have configured the bidirectional Jira-Servicnow Integration using Jira spoke which is working but I'm facing some challenges while configuring and they are.. 1. When I'm commenting from Jira side at the ServicneNow side it's showing comm...

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