ServiceNow Community

ServiceNow Exchange: FSM Academy - Configuring Smart Assessment for Field Service Questionnaire

Smart Assessments add intelligence and consistency to field service questionnaires when configured effectively. In this FSM Academy session, you’ll learn how to design and configure Smart Assessments for Field Service Management to capture the rig...

Event

Resolved! Excel upload / validation via catalog item variable before submitting the catalog request

hi @Ankur Bawiskar I’m working on a Service Catalog item with the following variables:Attachment variable – used to upload an Excel fileList Collector variable – used to store usersThe uploaded Excel file contains only two columns:User NameUser ID (p...

Question

Automatically prioritizing the VIP user incidents as P3. How to do this please provide complete step

Hi Team , can anyone please help me on this requirment Automatically prioritizing the VIP user incidents as P3. How to do this please provide complete steps.Please provide testing screenshots . Thanks,

Question

Starting CMDB project and want guidance

Hello,I am relatively new to being a ServiceNow professional, and I am now starting to get more responsibilities and tasks related to the CMDB. What are some good advices and tips to someone who will be responsible for it while having some knowledge ...

Question

problem record URI

Hi Team , I have created a notification on problem - record . If i click on problem number , it should redirect to problem record . How to do that - Please provide configuration steps . Thanks,

Question

Email Action

Hi Team , I have a requirment on 'Problem' table . In the notification we need to add two buttons ' Approve ' and ' Reject ' . If we clicks On approve button , in the problem record worknotes should updated with ' approved ' . Same as if we clicks...

Question

ServiceNow Security Academy: Take more control of your instance with the ServiceNow Security Center

In this session, you’ll explore the ServiceNow Security Center (SSC), a powerful tool that helps improve the security and compliance of your ServiceNow AI Platform instances. The SSC delivers visibility into your security posture, provides a compl...

Event

Edit groups filter condition on SOW Workspace Teams Page

Hi All, How to edit the filter condition for Your teams and All teams to display only groups where group type is ITIL. Can anyone suggest how to achieve this

Question

Virtual Agent topic goes in loop after call AI Agent with AI Connector utilities

I'm developing a topin within Virtual Agent designer. I developed a separated AI Agent that i tested in AI AGent studio and works fine. In the topic, i use utilities AI Connector to call and use AI Agent but it goes in loop showing "Guiding issue res...

Question

Export to PDF option not available for Non-admin user on form

Hello Everyone,We have a custom table for an application where on the form view the non-admin user is not able to export the record in PDF Format. As an admin, I have the accessDoes anyone know what could be the possible reasons?

Question
HHe

Save $200 on Your Knowledge + CreatorCon 2026 Ticket

Hey, Community! Knowledge + CreatorCon 2026 is coming to Las Vegas this May, and if you register now, you'll save $200 with the early registration discount. REGISTER NOW AND SAVE $200! Why Knowledge + CreatorCon? Three days in Las Vegas. H...

blog

Cleared CIS-DF (CMDB & CSDM): Exam Experience, Difficulty Level, and Key Learnings

I cleared the CIS-DF exam yesterday, and since this certification was released very recently, there were no proper resources, no exam guides, and no clear study pointers available online. I noticed many people in the ServiceNow Community searching fo...

blog
Best Practices
Instance Configuration
Personal Developer Instance
Upgrades and Patches

Error Message: Invalid Insert

I am trying to create a formula indicator, using two indicators, when i try to save i am getting the error message: invalid insert. What could be the issue

Question

Cancel Changes Using Flow designer

Hi all,I want to develop a solution where i cancel all changes (including their change tasks), if they are in NEW state and have not been updated for the last 30 or 60 days (not too relevant).I created a scheduled job that works and i thought that ma...

Question

Platform Academy: Building Approval Workflows into your ReleaseOps Pipeline with Playbooks

Join ReleaseOps Product Manager Jon Lind and Workflow Product Manager Lisa Holenstein for an interactive Platform Academy session that bridges the gap between automated deployments and human oversight.ReleaseOps revolutionizes ServiceNow deployments...

Event