Hi,
We have configured a Custom app for a custom ticket management solution, which extends the task table.
The ticket management solution has the OOTB Email client functionality, which agents can use to send emails out to requesters.
Does anyone know how we can enable the NA Context menu on the email composer field so the agents can use the elaborate and shorten features? We have successfully configured the Context menu on the other fields Additional comments and Work notes but unable to configure it for the Email field as it doesn't have a field we could choose in the AI/Now Assist Admin Console.
This is possible on the Incident and HR Cases using the Email recommendation skill or CSM Cases using the Email response skill.
Thanks,
Ayman
