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When adding comments to the Service Operations Workspace Knowledge Articles, the text deletes

When adding comments to the Service Operations Workspace Knowledge Articles, the text deletes as type

Question

We need to show data from user and group in a single reference field

HI Guys,I have a requirement where I need to populate both user and group data in a single reference table.We have a managed by field which is reference and it should show data both from user and group table.I just want to know whether this is even f...

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AI ITSM - A market analysis on the next decade of service management, by DTCP

We welcome any questions and feedback! There is a lot of divergence of thought, so this analysis is still an open letter for feedback.Enjoy the reading!

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Service catalog user criteria - Not Available For Catalog Items

Hi All, Can someone please suggest why the below criteria's script is not working. my requirement is, ABC catalog should not be available/ visible for 'User criteria country' and for users with Job Code 'J04437 or J15505' and having ISO Code as 'MEX'...

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Branding colour

How to set branding colour to the servicenow instance based on these blob:https://zayogroup.atlassian.net/6fe0a9bf-3ce5-4978-b3e4-a3640d056277#media-blob-url=true&id=ebea0490-381e-4bf8-8b5d-b79b1dcc5da6&collection=&contextId=210733&mimeType=imag...

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Resolved! Legal Request Transfer Defect

Hi all,I'm not sure whether ServiceNow is aware, but there appears to be defect with the "Transfer Request" functionality available within Legal Request Management. Attempting to transfer a request fails in certain circumstances with the error messag...

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The scripted rest api will be run under which credential?

Will it be run under the system credential or caller credential? Or both are possible depends on the settings? what to indicate the settings? What's the difference when I check the "requires authentication" "requires ACL authorization" in the script...

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How to prevent newly assigned user to be added to chat when incident record is re-assigned

Hello,Please I need help to accomplish this requirement.The requirement is When a ServiceNow incident record is re-assigned, prevent the newly assigned user to be added to the related Microsoft Teams Chats.The OOTB functionality is When a ServiceNow ...

Question

How to add Checklist type Template to HR Task

Hello All,I got a requirement where Once Hr case is submitted we need to create HR Task automatically and need to attach the check list template based on the assignment group selected on HR case. For That I have created Flow and the flow is triggerin...

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Saving & Loading Templates for Service Catalog Items (Custom Solution)

While requesting Service Catalog items, users often face a common problem: too many variables (fields) on the catalog form.In real-life scenarios—especially during emergencies—users do not have enough time to fill all these fields again and again. Th...

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Save and Load Template Feature for ServiceNow Catalog Items

While requesting Service Catalog items, users often face a common problem: too many variables (fields) on the catalog form.In real-life scenarios—especially during emergencies—users do not have enough time to fill all these fields again and again. T...

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question about @mention

Do we have access to the process that creates the entries for the live_notification table? For context, when a user is @mentioned, then a record is made and inserted into that table and a notification is sent to the user to let them know they've been...

Question

View Rule Not Applied To New Records

Hello, I have issues with custom View Rules. What I want to achieve is to apply a custom view for Emergency Changes - both existing records and when creating new records. First, I tried with one view rule (see the screenshot), but no luck - the rul...

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Resolved! set the assignment group in record producer by checking the i caller is member of particular group

I have 2 users A & B. And B is member of particular group. How to set the assignment group in record producer based on the group membership?

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ola conditions are matching but it is not getting attached to the ticket its not triggering.

Ola conditions are below. Still no ola is getting attached@Ankur Bawiskar any idea?

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