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Resolved! How to Track Jira Issues and GitHub Commit History in Digital Product Release Workspace

We have configured the product for DPR usage and connected Jira and GitHub.What needs to be done to ensure that the commit history linked to issues in Jira is also tracked in DPR?Seeing that a Commits tab exists, it seems that the related information...

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How to notify customers on agents work orders?

Hi Community,I wanted to notify customers on tracking work orders. And there are in-built notifications on category field service. So, how to trigger those or how can I configure customer notifications on tracking process of work orders?Can anyone he...

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Tokyo

Move PTask created in the Problem Ticket to Work in Progress state

I want to move all the PTask created in the Problem Ticket to Work in Progress state once the Problem Ticket was approved by the Problem Approver - Fix in progress state.

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opportunity marketplace module not found in employee center in PDI

I've installed Opportunity Marketplace Store (sn_opp_market) plugin and the dependent plugins on my PDI. But i cannot see this application in the employee center. if i search "opportunity" , i can see a list of opportunities but when i click into ...

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Custom workspace - Change default list

When I create a page in custom workspace with list template, it shows with default list. How do I populate my own list? For which I have created sys_ux_list , category and configuration for it.

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clicking on new button in related list gives an alert : failed to execute action

In the service operations workspace, in related list - child incidents, related records tab, there is a new button.We have to customize the button in such a way that it opens a modal pop up with 3 options in the dropdown. Based on the user selection...

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Correctness Scorecard Not Visible on CMDB Workspace

Hello Team,I am unable to see the Correctness Scorecard. The staleness evaluation status is showing as “Max Failure,” even after increasing the maximum threshold. By default, it was set to 50,000, and I increased it to 70,000 for testing purposes. Ho...

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Project WorkSpace redirection.

If a user (non admin) attempts to open a project, resource assignment, or resource plan in the backend view they need to auto take to the project workspace. How do i achieve it? client script or Display BR?

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(Article7_TM) Different methods to populate receipents Dynamically in the Email Notification

Methods for Dynamic Recipients Population:Event-Based (Most Common):Create a Business Rule to fire an event (gs.eventQueue).Pass the target user/group sys_id in the parm1 parameter.In the Notification, check the box Event parm1 contains recipient."Us...

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Actual start and Actual End Dates are not updating after change Task closed

Hello, Actual start and Actual End Dates are not updating after change Task closed. This is working fine for Normal, Standard, Emergency. Now we have created a new change type as well, for that this functionality is not working. I found below busin...

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Resolved! GRC Feature roles plugin (sn_grc_ftr_role)

Hi. Has anyone used and configured the "new" sn_grc_ftr_role plugin? I was naively thinking that it was shipping new, more granular, roles with new ACLs but after installation, there are no such new roles added to sys_user_role. Instead it adds a t...

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I have a requirement in a Record Producer where I need to restrict a variable input to a maximum of

Hi All,I have a requirement in a Record Producer where I need to restrict a variable input to a maximum of 100 characters at the time of submission.The user should not be able to submit the record if the entered value exceeds 100 characters. I would ...

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Copy of 'Triage and categorize ITSM incidents' agentic workflow is not working properly

copy of 'Triage and categorize ITSM incidents' agentic workflow is categorizing incident category & subcategory but its not classifying service/service offering.anything to update ?

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Instance Performance Monitor

Hello All, We would like to create a dashboard to monitor instance performance proactively Not using instance Observer.is it possible? if yes what are the tables and Metrix i can use to build that .? your insights would be most valuable. Thanks in a...

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Discovery error for cmdb_ci_db_mssql_instance credenditals

Hello folks, We have an issue where the discovery models are showing a mismatched discovered version. Additionally, the discovery is failing with the following error: "Please check cmdb_ci_db_mssql_instance credenditals and run discovery again!". Ple...

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