Roles Remaining after Dropping User from Group

I noticed something odd when I saw a few ITIL-granted users leave recently—their group memberships were cleared, but their inherited roles were still linked to their accounts, with records on the sys_user_has_role table, of course.  Typically, I woul...

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How to open a just created knowledge article in an ATF test?

• Question

Data to be pulled from Nexthink to ServiceNow, for Dashboard creation

Good eveningWe have a requirement to create a Dashboard, but before that, we need to pull data from Nexthink to ServiceNow.We have got a documentation link to implement this. Will you please check what is the estimated time to implement this? Dashboa...

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How do I get my Form Tabs (Incident) to work in a Workspace

Outside of a Workspace, I have a long Incident and Change Request form.  Having tabs in the form makes navigation easier.  When I moved to Workspace, all my Sections stopped being tabs.  I have one long run-on wall of fields.  Everything is under Det...

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Reporting on Virtual Agent Notifications in Microsoft Teams

Hello, We’ve implemented notifications with the ServiceNow Virtual Agent integrated with Microsoft Teams, and I’m currently exploring reporting options. I’d like to ask:Are there any out-of-the-box reports or dashboards that provide visibility into:T...

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New Date! Central PA SNUG on 11/6

Hello SNUG Members!    We’re excited to share that the Central PA SNUG has been rescheduled to Thursday, November 6th!  This meeting will feature an exciting agenda of user speakers, updates from ServiceNow experts, and community discussions with pee...

• Article

How to Add a Hint Message to the Change Request Table (Service Operations Workspace)

Hi everyone,I’m trying to add a hint message (tooltip or helper text) to the assigned_to field on the Change Request table in Service Operations Workspace.Specifically, I’d like the hint to appear based on the Change Request Model being used.For exam...

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Servicenow Database View

I have created the Database view (u_hardware_model_lifecycle_view) by joining the cmdb_hardware_product_model and cmdb_hardware_model_lifecycle. Database view created to get the report from alm_asset table which have active "ci" and doesn't have "Har...

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Character limit of email_address field on the table sys_email_client_from_address

Hello everyone, we are currently in a situation where we want to adjust the 'From' & 'Reply-To' address for certain email client templates. For that we created a record on the sys_email_client_from_address that is referenced from the respective sys_e...

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Unable to trigger approval from flow

Hi,Im working on triggering approvals for a Catalog Item where I'm selecting Impacting Organizations in a List Collector variable on the basis of which im fetching the contacts and sending approvals to them using Flow Designer, but I'm unable to achi...

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how to add approvers record data with requested item table data csv import

Hi,I am downloading all the records from requested item table (sc_req_item) in a CSV format but with data I also want to include all approver data record, like who were the approvers, when and who approved the request. I don't know how to achieve tha...

• Question

Need help with client script for required field -- format as alphanumeric on demand form

Good Morning all--thanks in advance for your help!Have a request to validate data on Demand record/form for a specific field.There are existing values in field and we are not cleaning those up..Sorry fairly new to scripting so be patient..1. I would ...

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• Demand Management

Data Certification tasks not being created

I created a new Data Certification Policy in the CMDB Workspace, but it doesn't find data or create a task even though data exists and should be found.  The documentation is really limited and lacking information, I'm hoping someone can help me figur...

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