ServiceNow Community

Resolved! Restrict creating incidents using incident.do

Do you guys know what is the best way to prevent users from creating an incident using incident.do? We want to encourage users to use the Service Portal so that an Interaction record gets created first before an incident.

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- 3-Strike Rule for Incident Closure – Business Hours Based

We have a client requirement to implement a 3-Strike rule for incidents moved to On Hold – Awaiting Caller. RequirementWhen an incident is updated to On Hold – Awaiting Caller to request additional information or closure confirmation:Strike 1 – Appli...

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Catalog Task Compose Email move Cc to the To field

From the Service Operations Workspace on a Catalog Task (sc_task) the default behavior when clicking new email (compose) is to have the Requested For in the Cc line. I want to simply change that to default to the To line. I haven't had any luck. I wa...

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Table API Best Practices

Hi all, Are there any best practices regarding volume of table APIs? We are hitting the table APIs millions of times per day, mostly for GET requests. We're not sure if that is standard or if at that volume we should look at other methods?

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Users with delete permissions cannot delete on a custom table

I built a couple custom tables and granted delete permissions to a particular role,but users wiht that role still cannot delete records. The custom tables are in the Global scope and are not extended from any other table.When I created them the syste...

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Updating content in "Record Information" tab in SOW

I am trying to update the "Record Information" tab for INC, CHG, RITM, and SCTASK. For example, I want to add a "watch list" card, but do not see how to do that. The steps I have taken are:UI Builder -> Service Operations Workspace experience -> Reco...

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Resolved! Restore a Platform Analytics dashboard

Hello, We have a dashboard that was created in the Next Experience UI, which was mistakenly reverted to Core UI (i.e., user selected 'Switch to the Core UI' option). From what I've seen by playing around in our DEV environment, the dashboard should n...

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Enforcing a view not working in menu module

I have recently installed CIM and am looking to create a view for a specific group that can be accessed via a new menu module eg: Create New We are on Zurich release and I have set the module up as follows:Link type: New RecordTable: Improvement Init...

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How to check attachment before on submit client script in catalog item & attachment must be xlsx

Hi All,Kindly help me How to check attachment before on submit client script in catalog item &there must be 1 attachment and that attachment type must be xlsx only.

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Resolved! I need Prep suggestions for CSA exam

Hello everyone I am gearing up for the CSA exams. I have followed the ServiceNow University Path, but i need mire practice materials. So please share your pointers and materials. Thank you! Thank you!

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How to remove the attachments from the scheduled email report table

Hi All, When we use Scheduled Email reports to send reports in an email to the users, sends the email with attachments.(pdf, csv, etc) Is it possible to remove the attachments feature in the Scheduled reports. How do I achieve this? The idea is, sch...

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CIS-ITSM Voucher Expiration & CIS-DF Requirement

Hi All, So, I have the CIS-ITSM voucher that supposedly will expire in April. I heard of the new requirement of the CIS-DF must be obtained before I can take any other CIS exams, including the CIS-ITSM. Does my current CIS-ITSM still expire like or...

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I passed my CSA exam!

I finally got the change to take my ServiceNow CSA Exam and I passed! I would like to share the certification that I got! Here is also the score that I got:

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Restrict a type of state to only one item

I wanted to know how I can make the Pending state appear only on a specific item without showing up on the others. Is that possible?

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Software asset workspace is not available in PDi for Zurich release

Hello Community,After spending quite a bit of time searching the forum for answers, I’m reaching out for help.I installed a Yokohama PDI, activated SAM Pro with demo data, and then upgraded the instance to Zurich. After the upgrade, I attempted to in...

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