ServiceNow Community

How to remove the time stamps where I need the incidents count in a day

Hi, I am facing issue here where i have created a pivot table where in the column I have selected "Created" and in the rows "state". But the report is showing like this in the imagePlease help me with this

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Send a notification when HR Task has created.

Hi, I need to set up a notification for when an HR Task is created. The HR Task is generated using Flow Designer.For example, if the HR service is Payroll, an HR Task will be created through Flow Designer. I prefer not to use the "Send Notification"...

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Remove Rich Description to Description Field Copy Behavior

Hi, In the HR module, there is an out-of-the-box (OOB) functionality that copies the content of the rich_description field to the description field. I am currently working on removing this copy behavior. To address this, I have disabled the default O...

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How do I make default tab "ALL" in Template in SOW?

Hello,In SOW agent assist when you click on the templates icon there are three tabs that show. Favorites, My Templates and All. Prior to Yokohama "ALL" was the default tab. Now it seems to be favorites.Is it possible to make the default tab "ALL" lik...

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NowAssist available in PDIs

Is there a future plan or conversations triggered to have NowAssist for ITSM available in our PDI's? certainly would be a nice to have

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Issue with Email Layout Banner Visibility for ITIL Users

Hi Team, We have recently added the company banner to the Email Layout and linked it to the Email Template, which is being used for notifications. The banner appears correctly in activity log notifications. However, for ITIL users, only the notificat...

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New created catalog item isn't visible in portal search in PROD, In Dev & UAT is searchable in sp

Hi ServiceNow Team, I have created new catalog item isn't visible in portal homepage search in PROD but visible in dev & uat in Service portal.But catalog item is visible under defined category Thanks,K Nikhil Kumar.

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regarding email notification

i should an approval table in an email notification, so i written a email script and added to email notification.When i am checking in preview notification the approval table is visible but after submitting the request and when i check in system logs...

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REQ to RITM

Hi I have a requirement when I want to submit a catalog item in CSM portal it should redirect to Req not RITM.Can anyone tell me how I can achieve itThanks in advance.

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Resolved! AI Agent Studio - Agent Task Not Executing and AI Decision Logs are in progress

Hello everyone,I'm encountering an issue in AI Agent Studio where my AI agent is not executing any tasks in the test panel.Problem Description:When I navigate to the Testing -> Test AI reasoning tab for my agent and initiate a task (e.g., "Find on ma...

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Make additional columns in a table searchable in Global Search

Global Search!There is a wealth of articles covering how to add a table to Global Search and how to index the data etc.I've spent a few hours on the topic now but I haven't found anything that covers all the steps necessary to make an additional colu...

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regarding emails

I have added an email script for an approval table in the email notification.When i am checking in preview notification its displaying correctly but when i submit original request and looking at the preview email in system logs i cant find that appro...

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Comment notification for selected user and group

Hi all,Requirement: Notification need to be sent for the selected user and groups when comment is added to the RITMFor selected user there a variable with type list collector defined in the catalog item , when form is submitted if comment is updated ...

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Flow that automates adding/removing group type to a user group after Request from Catalog Item

Hi all, i need some help. We have a catalog item for users to request if they want to add or remove group types like itil etc. The user puts the information in variables and after that i call them in the flow.And how can i change the group type? If ...

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In Workspace, how can I get the count of open main tabs

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