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How to pass parameters to a script include through a business rule

Hi, I apologize if this has been asked before, but I couldn't find anything that was very helpful. I have a business rule that runs on a custom user table (which is used to identify approval routings) where if a user is replaced, it updates any open ...

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Excluding some Product Ideas from SPW

In SPW, I want to only show Product Ideas that have not been linked to another planning item. What filters should I use to edit the Portfolio view appropriately in the Strategic Planning Workspace?

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Manager Dashboard in Workforce Optimization for CSM

Manager Dashboard in Workforce Optimization for CSM A centralized dashboard providing real-time visibility into team performance, work distribution, and actionable alerts. Manage approvals, track KPIs, and oversee your customer service operations f...

Article

Unable to access to now assist skill kit after updating now assist skill kit.

We recently udated our now assist for ITSM plugin to the newest version. After the update we no longer have access to Now Assist Skill Kit.Before the update we can access it just fine. I do have the sn_skill_builder.admin role.Some of our application...

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Virtual Agent Redirects Shared Links Back to sn_va_web_client

When an agent shares a link, for example a catalog item URL, the end user clicks the link and is redirected to the sn_va_web_client instead of the intended destination. Each time the user clicks the link, it loops back to the Virtual Agent web client...

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Virtual Agent

How to create these 2 Indicators for Performance Analytics? Average time and Average age

Good morning.!I have requirement to create 2 indicators for Performance Analytics? We already have average time to resolution in our Dashboard/Report. We also want the below.Requirement:- Average time tickets stay unassigned as they enter my group. (...

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Performance Analytics

How to Filter Records between Months?

I currently have a problem with the conditions in the list data visualization. I need to retrieve records between October of the current year and March of the following year. I tried using a query, but when I filter the Contract End Year to “Last Yea...

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Data visualization - remove start / end time from Calendar Report

we are using Calendar Report on Incidents table to give an overview of P1/P2 Incidents (month view).For this purpose, we want to show the INC Number and Priority. While we can configury Number + Priority on "Event display fields" configuration, how c...

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How to set Workflow stage field icons forApproval pending

Hi,I am creating a workflow using Flow Designer. I want the stage icon for department head approval to show "Approval pending," but it is being displayed as "Current active step." How can I represent the department head approval as "Approval pending"...

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SNOW Upgrade

Hey everyone, curious to know the highlights of next SN Family release and the theme of knowledge conference.

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Reorder docs in Project Workspace

Is there a way to reorganize/reorder docs in the Docs section of of the Project Workspace or to change docs into subpages without having to copy content to a new page?

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Why “Parent” Feels Wrong in ServiceNow CMDB (and What It Actually Means)

If you’ve ever modeled services in the CMDB and paused to think: “Why does ServiceNow call this the parent? This feels fundamentally wrong.” You’re not alone — and you’re not wrong either. This confusion shows up very often when modeling shared pla...

Article

Trying to audit SAM - cannot see Reconciliation, Prescence or Normalisation

I am auditing a customers SAM set up, been given SAM roles (sam_user & sam_admin) but cannot get any modules listed when i search for Reconciliation, Prescence or Normalisation. Is there another role required? (customer will not allow Admin)

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Some optons aren't visible under Field Service

Hi, I'm going through the Field Service Management modules and learning materials. There are certain modules which are available under nowlearning courses, however aren't visible in the actual environment like PDI or the lab instance. For example 'Te...

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SAP Create Requisition Usage in Flow Designer

SAP Create RequisitionSAP Ariba Spoke V 1.8.0I recently had to set up an integration with the SAP Ariba Spoke for a client. I wanted to share the general architecture of creating a Purchase Request in ServiceNow and sending it to Ariba as I could not...

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