ServiceNow Community

Order Fulfilment Tables - Very Helpful for New Joiners

Order Fulfillment Tables Table NameRemarksCustomer Order (sn_ind_tmt_orm_order)Product or Service order created on submission.Order Line Item (sn_ind_tmt_orm_order_line_item)Order line item created under the customer order based on the Product Specif...

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Things Every ServiceNow Developer Must Know

Things Every ServiceNow Developer Must Know : 1)gr.setUseEngines(false) : It prevents workflows, business rules, data policies, and email notifications from firing for the current GlideRecord action (insert, update, delete).ServiceNow GlideRecord AP...

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Things Every ServiceNow Developer Must Know : Part 2

Things Every ServiceNow Developer Must Know : Part 2 1) Inherited field (checkbox) in a Client Script configuration :determines whether the script runs on the specified table and all of its descendant tables that extend it. How the Inherited Field Wo...

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Understanding when to use staggered decomposition

I will use an imagined situation to demonstrate when and how to use staggered decomposition. Here it is: - I sat with Nadia, a Telecom Product Manager from Company XYZ. She’s working on creating a Full Fibre Broadband Service specification. This ...

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Service Portal List Field shows “No matches found” only in UAT (works in DEV/QA, ACLs OK)

Hi All,I’m facing a strange issue with a List field in Service Portal and looking for insights if anyone has seen this before.ScenarioThe list field points to a custom table "Reports"Reference qual: reportIdISNOTEMPTYField works correctly for adminFo...

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Add cmn_map_page on UI builder dashboard as geo map visualization

Hi guys, Can we add maps pages (cmn_map_page.LIST) on ui builder ?

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Names of Flow/Subflows/actions using particular custom field.

Hi Folks,We're planning to remove u_abc custom field from system. Before that we're trying to get the names of flows/subflows/actions using this particular custom field. By clicking on record in sys_hub_action_type_definition.LIST table redirecting t...

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HR Service in Transfer case

Hi Community,On HR Agent workspace we have a Transfer case button. When we click on that , we will get a dialog box having several fields one of them is HR Service.Any idea from where the dropdown value is coming in that list ?NOTE : I already have c...

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Neo4j REST API returning 403 Forbidden when called from ServiceNow REST Message

Hi Community,I’m trying to integrate Neo4j AuraDB with ServiceNow using an Outbound REST Message, but I’m getting a 403 Forbidden error on every request.Here are the details:Method: POSTEndpoint:https://<instance>.databases.neo4j.io/db/neo4j/tx/commi...

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How to fix null return value

Hi All,Here I'm returning sysID from script include and calling that in table filler condition, but it is always showing null Script Include : client callable ( Glide AJAX enabled) , All application scopesRoles: publicgetBuisnessUnit: function() { ...

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Platform Analytics dashboard inquiry

Hi,We just recently migrated to Platform Anlaytics and found few limitations, mostly performance degredation especially for heavily used dashboards:The data visualization for the reports are not loading at all, some takes hours before the results app...

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MAJOR INCIDENT

Hello,I installed the MIM plugin .I added the major_incident_manager role to the admin .I proposed an incident as major incident and I navigated to Major Incident->Candidates ,then the incident can be accepted and rejected by the major_incident_manag...

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Is Build agent capability stopped in PDI?

Hello Everyone Is Build agent capability stopped in PDI?I am not getting plugin to install in my PDI

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ServiceNow Discovery Simulator Question and Answer Blog

Use this blog to post and respond to questions about the Discovery Simulator tasks available from the Discovery Fundamentals course on NOW Learning. The Discovery Simulator tasks are designed to assess one's proficiency with performing various tasks ...

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Discovery
Multiple Versions

Formula Indicator to return string value

Hello team, I am trying to use formula indicator to return a string value based on a condition something like: If ([[indicator1]]/[[indicator2]] < 5) {"good"} else {"bad"} Apparently formula indicator returns only numeric values. Is there any work ar...

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