How to Send Email Notifications to All Users in Watch List Using Business Rule.

Hi Community,I am working on a requirement where I need to send email notifications to all users present in the Watch List field of a record (e.g., Incident, Case, or any custom table) using Business Rules, Events, Notifications, and Email Scripts.Re...

• Question

Issues Establishing Connection with Knowledge Copilot connector - OIDC

While attempting to set up the Copilot Connector with connection type 'Microsoft Entra ID OAuth using Certificate' following the MS KB here - ServiceNow - Connectors | Microsoft Learn I am running into an issue while configuring a new App Registry in...

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Issue with Zurich Version

Below onChange Client script is working in yokohoma but not in zurich, can someone please help me to understand on what is the issue? function onChange(control, oldValue, newValue, isLoading) { if (isLoading || !newValue) return; va...

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Track percent completion for CWM Tasks

Hi All,We would like to track percentage completion for CWM tasks in the same way it is tracked for Projects and Project Tasks. Since this functionality does not appear to be available out of the box, can it be customized to support this requirement?...

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PDI dev283242 stuck on "Unscheduled Maintenance" for 10 days.

Hi everyone. My PDI (dev283242) has been entirely inaccessible for the last 10 days. The banner says it is undergoing unscheduled maintenance, but the status indicator is stuck on "Activating Plugin...". The refresh button does nothing. Has anyone fo...

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Relation between Resource Plan, Cost Plans, Time Cards & Expense Lines

Dear Community members, I'm writing this article to show a simple relation between Resource Plans, Cost Plans, Time Cards & Expense Lines.    Let's understand terms in simple language Resource Plan - Project-related records where the project manager ...

• Article
• Cost Management
• Multiple Versions
• Project Portfolio Management
• Time Card Management

How much will it cost to do CSA certification for Indian student for the month of march

• Question

Expense lines not finding the correct cost plan for time cards

Recently I have noticed that our expense lines for time cards are not finding the appropriate cost plans.  They are instead creating system generated cost plans, which is causing confusion with our project managers.  Does anyone know what I need to c...

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CSA & CAD Certified – Looking for Entry-Level ServiceNow Developer Opportunity

Hello Community Members,I am CSA and CAD certified with hands-on experience in ServiceNow development.I have worked on:- Business Rules- Client Scripts- Script Includes- Flow Designer- REST API integrations- ACLs and Roles- ITSM modules (Incident, Pr...

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• Full-Time

CSA Exam Registration Stuck in Processing Loop – Unable to Schedule via Pearson VUE

Hello everyone,I am trying to register for the Certified System Administrator (CSA) exam through ServiceNow University, but the registration page gets stuck in a processing loop.After logging in and clicking to schedule the exam, the page shows “Proc...

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The instance was recycled, but I logged in and used it just yesterday.

The instance disappeared.

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Playbook tab not appearing in HR Workspace

Pretty sure this has been asked before, and I apologize. I created a simple playbook for HR which should trigger OK. But the tab is not appearing on workspace when the conditions are met.  I'm sure that it's a problem with the view / related list. If...

• Question
• Playbook Experience
• Process Automation Designer

Can't able to create flow in sc_req_item

I can't able to create a flow in sc_req_item. Can you help me what went wrong   

• Question

ServiceNow Smart Assessment Simplified: A Step-by-Step Practical Guide!

Hello Community, Have you tried ServiceNow Smart Assessments powered by the Smart Assessment Engine (SAE)?   Your customers may be asking what it is and would like to know about its capabilities, how to set it up, and how to use it. Here is a simple...

• Article

How to change the greeting message in now assist teams

Hello Everyone,I want to know where the greeting message was configured for now assist in teams. I've checked in the Now assist in virtual agent assistant and other assistant as well, but the greeting message which configured is different. Is there a...

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