ServiceNow Community

In Zurich and SGC Central 2.3, how do you delete a draft Connection?

In SGC Central, how can one delete a Connection that is in draft state?The ask is because the incorrect Alias Template was chosen, and changing it seems not to be allowed.I do not see any delete action in the UI.

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Need help with PA Scripts to group the String field records

Hello Community, I have a requirement to add a Breakdown of the field called value, which is located on the incident_metric table. The below script doesn't work and needs help. I have created a Bucket group and added them under the breakdown sources,...

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Performance Analytics

LDAP integration using SSL and LDAPs port 636

Hello All, Thank you for looking into my query , i need help on how to setup the LDAPS server and connect with AD, what certificates are needed for the same and which format is supported by ServiceNow and were we need to attach those certificates i...

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All catalog items in the instance are being set as non-conversational even though only few are set

I have set only few catalog items as non-conversational in the instance by setting the "Turn off Now Assist(LLM)" flag to true but all the items in the instance are being displayed as non-conversational. Is there a way to set the rest of the items as...

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Hide Submit Button on Service Portal

Hello, I have a requirement to hide the submit button on a catalog item if apps_listed_above = yes. I have a message on that field telling the user to stop and giving them instruction's on what to do. But we would like to hid or disable the submit ...

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Local in person meetings?

Hi all- do we have regular in person SNUG meetings for Minnesota? My company is in FL- and they have several in person meetings. I am remote- working out of MPLS- would love to connect with local folks in the SN community.

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Resolved! Actual Cost not showing in Portfolio Plan Financials tab

Actual Cost is showing Zero in FY26 Opex, however if you see that Actuals is present for Project, in Portfolio Plan Financials Tab.

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I need to create a 'cancel' Ui button in the incident form

using Ui actions, I need to create a cancel Ui button in the service operations workspace, when we click cancel button, it should cancel incident and state should move to cancel state, by adding work notes as well, guide me the step-by-step process a...

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NYC SNUG June 2026 Meeting - Looking for Customer Speakers

We're putting together the agenda for our upcoming NYC SNUG event and I'm looking for two customers in the New York area who want to share their ServiceNow story with the community. You don't need a polished deck or a perfect implementation. Just ta...

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Resolved! Hide MRVS columns

I have a MRVS database that has some hidden variables, and when I add an item to this MRVS database, these variables end up appearing in the MRVS columns. How can I hide these columns from the MRVS database? I wrote this code, but it doesn't work: fu...

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AI Agent closing conversation prematurely

Hi everyone, I recently activated the Request Status AI Agent to allow users to check ticket statuses via the Virtual Agent (using Now Assist).I am encountering an issue where the results differ depending on the interface. When testing via thePortal,...

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Virtual Agent

Associating CI to Knowledge Articles

Hi everyone, By default on both Technology Service (cmdb_ci_service_technical) and Service Offering (service_offering), there is a knowledge article related list. I'm trying to find a way to associate KB articles to it but not sure how. When I conf...

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Field in form is not carry over in template workspace CSM

I have a Client field on the form and it shows the all the record based on the selected Company. Client is dependent to Company. When I add or edit template, and add the Client field to the template in workspace. There are no records showing. What i...

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How to add a info Message in login page

Hi All, How to add an info message on the login page in ServiceNow or add a single line text as "No Authenticator" text message in place of forgot password. please help. Thanks.

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Resolved! ServiceNow CSA — Career Paths & Real-World Advice

Hello everyone,My career background is primarily in consulting and professional services, including management consulting, change management, advisory work, and strategy. I’m at a point where I’m ready to make a career shift and add a more technical ...

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