ServiceNow Community

How to see the Tenable "Source" field within Vulnerability Response (Agent vs Scan)

Hello! We use Tenable.IO with VR, we have both network scans and agent scans. My end goal here is to be able to see at the individual VIT record if the vulnerability was discovered by a Nessus Agent, or through the Nessus Scan (over the network). I c...

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How do I limit which HR Services that HR Agents can see on the case-creation-page in HR Agent Worksp

I would like to know how to limit which HR Services (in the same COE) are available to different HR Agents on the case-creation-page in the HR Agent Workspace.In the attached screenshot, I would like Agent 1 to see all 3: NLI, FFWO, General ER Case b...

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メールが送信されません

いつもお世話になっております。昨日の21:00ごろからServiceNowインスタンスから送信されるはずのメールが送信されなくなりました。sys_emailテーブルにレコードは作成されるのですが、すべてのレコードでTypeがsend-readyになっていてsentになりません。send-readyのメールを送信させる方法を教えて下さい。よろしくお願いいたします。

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LOGIK.AI CPQ Learning?

How and where to get Learning org and Learning material so that I can create samples to demonstrate.

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CPQ Logik.ai

Hi Developers,Does anyone have some material where CPQ and SOM are taken together as one flow. Any demo video or product documentation will work.Thanks in advance.

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SG-SCCM how often is last logged in captured by SCCM? How does it affect timing of CMDB updates?

We have a client wanting to capture Last Logon user and timestamp, using SG-SCCM. My understanding is SCCM does a hardware scan on a scheduled basis, weekly by default. Does anyone know if logon information is captured more frequently than that, o...

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what is Servicenow CPQ ?

can we practice in my free instance?

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Free Cerification

Is there any option Now to get a free voucher for ServiceNow? Administrator and Developer?If there are any please let me know. Thanks,Venkat

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AI Voice Agents Are Here: Autonomous Service That Delights

We're excited to announce that AI Voice Agents are now live on the Now Platform! AI Voice Agents bring natural, human-like conversations to your customer and employee experiences—answering questions, resolving issues, and completing tasks through v...

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FAQs

A2A Implementation Guide for Genesys Cloud and Service

Dear SNow Community, I've a requirement to route an incoming voice call on Genesys Cloud to ServiceNow Voice Bot. Could you please point out to step by step for implementing this functionality? Note: I have successfully integrated Unified Experien...

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How can i access Catalog Variables in Process automation Designer

I try to access catalog variables in process automation designer. my trigger in pad is requested item table. my expectation is to use as activity "get catalog variables" but is not available as default. have anybody a tip how can i access catalog va...

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Consuming AVRO Files into ServiceNow

Executive Summary ServiceNow does not natively support AVRO file ingestion. Import Sets accept CSV, Excel, XML, and JSON only. However, the problem should not be framed as “how do I get AVRO into ServiceNow?” but rather “where should format transform...

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Architect

Resolved! Display session currency code on catalog item on portal

Hi experts! I am trying to display the session currency code on a catalog item, while the user is filling out the form on Employee Center.The problem is: A user fills out a non-standard request about purchasing something that is not in our service ca...

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Currency variable in the Service Portal

Here's a nice simple solution to the challenge of allowing multiple currencies in the Service Portal First, set up a couple of fields... Currency -- reference -- fx_currency -- add a default value Amount -- string If you'd like your currency to incl...

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Multiple Versions
Service Portal

View rules for Form Widget

Where's the logic for how the form widget utilizes View Rules? Im trying to modify the OOTB approval page. Id like the related ticket's info be displayed via Form widget instead of the OOTB widget. Im able to display the related ticket by replacing t...

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