ServiceNow Community

Interaction record is created for every now assist conversation When Agentic Workflow running

I Need to Disable the auto Creation of the Interaction Record only When the Agentic Workflow is running. #Agentic AI#Now Assist

Question

Restricting Ticket Visibility to assigned to and Opened by Users

I have been tasked with Restricting the visibility of offboarding tickets to the person the ticket was opened by and the specified technician that the ticket is assigned to. What is the best practice way to accomplish this? I tried to implement a bef...

Question

JAMF Connection Issue

I'm configuring Service Graph for JAMF , As part of the guided set up configure connection , I'm trying to test the connection . As i do that , I'm getting this error - Unable to make a connection to JAMF API call. Please check your credential config...

Question

Recover deleted attachments from an Incident record.

Hello, Situation:Release "Y"Incident - Attachments deleted.Tech does not have the file name.How to recover the deleted attachments? Thank you .

Question

【Column】Why Start with Abstraction—Beyond Concrete Traps to Enterprise Context—

Japanese version:【Column】なぜ、私たちは「抽象」から入るのか〜具体の罠を避け、企業の「文脈（Context）」を設計するために〜 This article does not discuss the merits or drawbacks of specific products or methodologies. Instead, it examines the underlying assumptions of design thinking in Ente...

blog
Thought Leadership

Workspace page "No content available"

Hello, I created a workspace variant page in IRM Home Module. When i created the page it is working well. But now, when I open the page I just see the "No content available" message: How can I solve this problem?

Question

Join us in Calgary at the ServiceNow AI Summit | March 4-5, 2026

ServiceNow AI Summit Calgary is happening March 5, 2026 at the TELUS Convention Center. Registration is now open for this free event. AI hype is everywhere, but real results? That's what we're here for. Join us to see the AI Control Tower in action ...

Event

How I Created a Simple Catalog Item in ServiceNow Using Terraform

As a Product Manager for Cloud Accelerate within ITOM, I've consistently heard customer feedback highlighting the complexities of creating efficient and scalable catalog items for cloud services. Many customers express a strong desire to leverage Inf...

Article
cloud catalog
Cloud services Catalog
ITOM
ServiceNow

The New button must be hidden in (SOW) for the Status Call related record in incident record

I have a requirement to hide the New button in the Status Call related records on the Incident page in Service Operations Workspace (SOW). I initially tried using Declarative Actions. I followed multiple YouTube references and implemented the steps e...

Question

Spell check to be enabled on the email field of hr case

Hi,I am looking for a solution when managing a case via email the content of email need to have spell checker. Is it possible to do? If yes, how can we achieve this? Thanks in advance!!

Question

tablet interface

why is service now interface of hard to use on a tablet gadget

Question

CSA Prep

Hey everyone! I am running myself through a PDI giving myself task to prepare for the exam. But, I know people have a tendency to ask themselves questions they already know the answer too. So to challenge myself even more I wanted to ask you guys to ...

Question

SN interface

hard navifgating the platform. how easy can i do it

Question

New domain being added to our instance

HI,We have to add another domain to our instance. We want to be able to send an email to open an incident which we are doing now. We are forwarding anew email address from a different domain and ServiceNow is not accepting it. Looking for guidance fr...

Question

Why 80%+ CMDB Implementations Fail

Why 80%+ CMDB Implementations Fail https://youtu.be/-t0a6AMpnZk

Question