ServiceNow Community

How to retrieve data with a Script Include in UI Builder?

I'm really new to UI Builder and have a business requirement that I need help with. Currently, in the core UI forms for catalog tasks (SCTASK), we have a UI Macro on the form that provides a list of consolidated work notes and user comments for the e...

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On-call scheduling

Good afternoon I would like to know if it is possible to setup one on-call schedule for two groups? E.g. both groups must rotate in one schedule? RegardsThereza

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Service Operations Workspace

How to use Process Optimization to do SLA Breach Analysis

This post is part of the Process Optimization Use Case Series where we’ll focus on different techniques to identify process inefficiencies, non-conformant activities, and improvement opportunities. These posts will be broken into two sections – how ...

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[Lab Validation Notes] Welcome to ServiceNow (Zurich): Knowledge Base Submission

This post shares learning notes from troubleshooting lab validation issues encountered while working through the Knowledge Management module in the Welcome to ServiceNow (Zurich) course. It focuses on common error messages you may encounter if the va...

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Replace URL with a readable text in a related list in SOW

I have created a related list in Catalog task, to show the attachments for the sc_task, the parent req_item and the parent request, all together.In legacy view, it works perfect, but in SOW, when I click in the file name it opens the sys_attachment r...

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Unable to install plugins via run-node-script.sh on on-prem instance (TranspilerEngine failure)

Hello,I am trying to install plugins (specifically i18n French) on an on-premise ServiceNow instance using the CLI tool `run-node-script.sh`.Here is the script I am using:---var plugins = [];plugins.push('com.snc.i18n.french');var main = new GlideMul...

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ServiceNow Woman's Meetup 2026

Hello, incredible ServiceNow women enthusiasts! I am delighted to announce the ServiceNow Women’s Meetup in Pune—a special event dedicated to connecting, inspiring, and empowering the amazing women in tech! Whether you are a Developer, Tester, BA, Ma...

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Scoping Auditable Units

I'm not able to select newly created auditable units in an engagement scope. Even after I activate them and risk assess them, they are not available for selection. On a side note, I imagine scoping in the auditable unit will bring in all of the entit...

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Knowledge Academy - Deep Dive into Article Optimization in Knowledge Center

Stop Publishing Broken Knowledge: Deep Dive into Article Optimization in Knowledge Center Topic A technical deep dive into Knowledge Center’s Article Optimization features—covering automated scans, AI-powered recommendations, custom rules, and how...

Article

Client & Server Side Script via Form Action (Workspace) possible like via ui action???

Hi everyone,I’m trying to create a button in Workspace that performs client-side validation (e.g., checking field values) and only executes server-side logic if all client-side checks pass.In classic forms, this is straightforward with UI Actions. Ho...

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How to remove "Click to print" option in servicenow workspace

Hi , Could you please let me know how to remove the “Click to Print” option from the top right corner in the ServiceNow Workspace? This report was configured using an iframe component.

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How to configure Assignment Groups visibility in Dispatcher Workspace?

Hi Community,I have a requirement to make certain Assignment Groups available for selection in the Assignment Group filter within Dispatcher Workspace.Based on my initial understanding, an assignment group should become visible in Dispatcher Workspac...

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Resolved! How Many types of Script Includes()?

How Many types of Script Includes()? Please provide the correct answer: Two types(client callable and server-side) or Three types. Which one correct? Thanks Ram

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ATF

Hello Everyone, Iam working on ATF. While automating a test script, I have come across a scenerio where i have to add multiple CI under a change request. I was able to go and click on add button on the affected CI's related list. Im not sure how to s...

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ServiceNow Smart Assessment Simplified: A Step-by-Step Practical Guide!

Hello Community, Have you tried ServiceNow Smart Assessments powered by the Smart Assessment Engine (SAE)? Your customers may be asking what it is and would like to know about its capabilities, how to set it up, and how to use it. Here is a simple...

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