ServiceNow Community

OD Podcast: Future-Proofing Your Portfolio: Sustaining SPM Over Time

Now available on-demand! Adapting SPM for the future means cultivating practices that evolve alongside shifting business strategies and organizational needs. This podcast delves into how continuous refinement, the right value indicators, and a cultu...

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OD Podcast: Measuring What Matters: Establishing Value for SPM

Available now on-demand! Establishing value in Strategic Portfolio Management centers on connecting organizational strategy to real, measurable outcomes while fostering alignment and transparency. The podcast explores how frameworks like NowValue he...

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User Criteria based on user manager's company

Hi, I'm desperately trying to set a user criteria depending of the company of the user and the user's manager.So far among other things, I've tried adding the following script using the advanced mode of the user criteria with no luck.Any idea of what...

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Drilldown not working for "Saved Data Visualization" component in UI Builder

Hi all! I am configuring the CSM/FSM Configurable Workspace homepage dashboard and adding additional data visualizations. I created the data visualizations in Platform Analytics, and used the "Saved Data Visualization" component, rather than the "Dat...

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Converting XML to JSON fails with: Error: \"gs\" is not defined.,Detail: \"gs\" is not defined.

I've created an Action that essentially takes an input, which contains XML and converts it to JSON using the following code:(function execute(inputs, outputs) { var res = gs.xmlToJSON(inputs.payload); Outputs.custom_output = res.results.result.stdout...

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Simple steps to auto-enable user record on correct SSO login

Sometimes your source of user data is not fully correct.It can get incorrect data from external source or just temporary marks user as disabled while user on vacation. Script below will mark user record as active as a result of correct SSO login. Pr...

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Resolve HR cases via Agentic AI: Resource Guide

This article has a list of assets that will be useful to get started and implement the Resolve HR case flow via Agentic Workflow(s) available for out of the Box for HR services with fulfillment type - “Manual”. The article focuses specifically on thr...

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Resolve HR case flow via Agentic AI: Overview

Resolve HR Case using Agentic AI Overview The Resolve HR Cases flow using Agentic AI is ServiceNow’s solution for automating and streamlining HR case fulfillment. Originally launched in May 2025, store focused on Resolve Non-Critical HR Case was t...

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Resolve HR cases via Agentic AI: FAQ

Getting Started FAQ: Resolve HR case (Q4 2025) 1. What is the “Resolve HR Case” Agentic flow? The Resolve HR Case flow is a series of 3 Out of the box (OOB) Agentic Workflows that enables automatic resolution of non-critical HR cases and empowers...

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Resolve HR Case flow via Agentic AI - Configuration and Implementation Guide

This article aims to provide you with information on Activation, Configuration and Implementation guidance specific to the Out of the Box (OOB) Agentic Workflows available to Resolve HR case. Contents: Overview Availability & Prerequisites OOB U...

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Resolve HR Case flow via Agentic AI - Leading Practice

This article outlines several leading practices designed to enhance the overall employee experience when utilizing the Resolve HR case flow which includes three Agentic Workflows provided out of the box: Predict Service and Transfer HR Case, Resolv...

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Workday RaaS returns data in Postman but not from ServiceNow (Date/Time query parameter issue)

Hi Community, We are integrating ServiceNow → Workday Report-as-a-Service (RaaS) and are seeing inconsistent behavior between Postman and ServiceNow when passing a Date/Time query parameter. What’s happening:The same RaaS endpoint, credentials, and p...

Question

SetAbortAction is not Working on Record Producer in Scoped Application

I am trying to use current.setAbortAction(true) in a Record Producer in a scoped application but is throwing the below error. Tried adding Application Cross Scope Access but not working, any reference to fix is this? Thank You

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Open filter panel - list on dashboard

When attempting to filter a list on a dashboard in Platform Analytics (Zurich), I see that one of the columns has a button to 'Open panel' to filter the column, but nothing happens when I click it. Is there something I need to configure first for the...

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Reference field in Catalog Item works fine for admin but not for user?Why?

Reference field in Catalog Item works fine for admin but not for user? Why?It calls Custom Table. Also based on that Reference field another field should be autopopulated. Hence if I use Lookup select box instead of Reference field in Catalog Item t...

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