ServiceNow Community

Auto Close Incident after 5 days of resolution only for P1/P2

Currently incident is auto-closed after 3 days of resolution in ServiceNow. Want to know if it is technically feasible to have a 5 days auto-closure set only for P1/P2 incidents and not for all.There is OOO system property ''glide.ui.autoclose.time" ...

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Is it possible to create a different HR case from a single form?

Hello experts,Is it possible to create a single form that you can use to apply a different HR case?The concept is in a single form, you can select a drop down which references to an HR service. Then depending on a selected HR service, you can create ...

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About the OOTB Workflow for Change Management

Our ServiceNow system has change management workflows implemented using OOTB architecture.Change Request - EmergencyChange Request - Emergency change tasksChange Request - NormalChange Request - NormalChange Request - Normal change tasksChange Reques...

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Dot Walking in Decision Table

Hello Problem Statement: On insert of record on VMware Instance table, the owned by , support group and managed by should be automatically populated. Im creating a decision table to automate this process, on insert if the class is vmware instance, gr...

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Query Regarding Moving Scoped Application Without Subscription Mapping

Hi Team,I hope you are doing well.I am currently working on moving a custom scoped application from our Dev instance to the Test instance in ServiceNow. I followed the standard approach by publishing the application to the Application Repository and ...

Question

Creating multiple SC Tasks (one per Excel file row) under a single RITM

Hi everyone,We currently have a catalog item that raises a request and creates a single SC Task for one user. We’re looking to enhance this same catalog item by adding an option that allows the creation of multiple SC Tasks under a single RITM.The i...

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upload excel file to the catalog item to create sc_task for users

there is one catalog form in that we created one variable to attach the excel sheet on that catalog item after submitting the catalog form i need to create sc_tasks for those users which the data is available in the excel sheet like for one row one s...

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Resolved! How to prevent UI actions from appearing in related lists

I've implemented a UI action that appears as a button in the upper right corner of the list screen.The button also appears in related lists that display the same table.I'd like to hide it only in the related lists. Is there a good way to do this?I'm ...

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Risk record state moving to monitor after Risk assessment is completed

Dear team, I have a requirement to stop risk record from automatically moving to Monitor state after the risk assessment is completed. Current behaviour - In the advanced risk assessment, once I complete my inherent, control and residual assessment, ...

Question
Integrated Risk Management (IRM)
Policy and Compliance Management
Risk Management

Catalog Item not prefilling the form

I have a catalog item that needs to prefill two fields, the short description and description. I have the link setup to send the data over like so. /sp?id=sc_cat_item&sys_id=72ba83d1b35313007a6de81816a8dc54&sysparm_variables=%7B&var_short_description...

Question

Different fields visibility based on user department

Hi Community, good day, I am stuck in a requirement where I need to control field visibility on the “My Requests” page in Service Portal based on user department. If a user belongs to the HR department, they should see additional fields in the reques...

Question

Create ATF based on condition query

HelloI have an clients fax catalog item and I want to build an ATF test for it. When the catalog item loads, it checks whether the current user has a fax number by querying a custom table. Based on the result, the form conditionally displays differen...

Question

Your Dashboards Aren't Governance. They're Just Dashboards.

A different way to think about scaling Platform Analytics If every dashboard in your organization is "special," then none of them are. There's a pattern I see across ServiceNow customers that quietly creates more problems than it solves: organi...

blog
Dashboard
Governance
Performance Analytics
Platform Analytics
Platform Analytics Experience
Reporting

Automatic creation of Issue for GRC Metrics

I have a requirement to generate issue automatically when the value in the metric data task is having the value of red threshold. According to current functionality I understood that when indicator fails then issue can be generated automatically with...

Question
Integrated Risk Management (IRM)
Policy and Compliance Management
Risk Management

Create Document Task : Flow action generates document task but gives attachment not found error all

All the time when i try create Document task in flow designer it generates the document task but when i try to fill document it says attachment is missing. does any one know how to resolve this issue ?

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