ServiceNow Community

Group Managers should be able to edit fields on groups records and should be able to add/edit member

Hi,Group Managers should be able to edit fields on groups records and should be able to add/edit member in the groups without consuming ITIL license.Please suggest the best approach to achieve this.Thanks.

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Predictive intelligence error

Hi, I am testing the PI model from the backend (classification def), it returning the prediction. But when I test it from flow (I am using classification prediction action), it gives error - 404: Prediction Failed with error: java.lang.NullPointerExc...

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Workplace Service Delivery – What’s new in the March 12th Release (Q1)

This blog provides an overview into the new features and capabilities from the March 2026 Workplace Service Delivery (WSD) release. Please note this is a summary of the most notable items, not an exhaustive list. For full details, refer to the Prod...

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Date Entry for tasks - Planned dates and Actual dates

I'm trying to update planned start and end dates in SPM and have run into a two issues:When I enter an Actual Start Date, the Planned End Date updates to the same date. This is the case even if the Planned Start Date is after the Planned End Date.So...

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SPNI Agile Planning

I have gone through the tasks multiple times and tried following the instructions from previous posts and still getting the following errors Did you create the HHD Application Development epic?Did you assign all HHD Stories to the Application Develop...

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Trying to get more value from your ServiceNow data?

Trying to get more value from your ServiceNow data? You might be running into:Limited reporting capabilitiesPerformance issues from data extractionChallenges accessing large datasets You’re not alone, and there’s a better approach. Join us to learn h...

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Architect

Source Control in ServiceNow Studio - Complete Walkthrough

With the ServiceNow Zurich release, Source Control has finally been added to ServiceNow Studio. ServiceNow Studio is the new, unified developer environment on the Now Platform, designed to streamline the development experience for ServiceNow develo...

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How to remove Color filters for KB Article body

while creating KB articles some users applied color (Black) filters to article body. - Default Theme Image when these articles opened in Dark mode theme, unable to see the article body. - Dark mode theme Imagecan see the data when selected, and If I...

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Last activity of SAAS products - Microsoft

Hi,I am currently reviewing the Microsoft SaaS integration data in the Software Subscription table and wanted to share an observation regarding the Last Activity field.Under the Microsoft SaaS integration profile, I reviewed the following products:Bu...

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Event Trigger to Assign Record Based on Incoming Reply from End User

Hello @Everyone,I was working on a requirement where I need to trigger a notification to the agent working on a record (INC or RITM). When a reply is received from the end user, the agent should be notified that there is a new response on that partic...

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Multiple Business Applications per Application Service?

Hey everyone! Is it possible/acceptable in the CSDM framework to have an application service instance match up to multiple Business Applications? For example: We have a Production, Test, and Development instance of the ServiceNow Platform. When co...

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Close a Change Request by REST API

Hi guys, I’m trying to close a Change Request via REST API and I’m struggling with state transition behaviour. I’m using:PATCH /api/sn_chg_rest/change/{sys_id} Payload:{ "close_code": "successful", "close_notes": "Closed by API", "state": "3"} Th...

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Process Mining and AI Control Tower: Closing the Loop on AI Asset Governance

Closing the Loop on AI Asset Governance: Efficiency and Compliance, Continuously Most organizations have a governance workflow for onboarding(as well as the the entire lifecycle) of AI assets. Few have visibility into whether that process is actual...

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HAM Normalization Question

Hi, In Hardware normalization status in HAM workspace, it is showing 70% and when i check models which are not normalized , for few models there are no assets present for that model at all. In this case why OOTB is showing normalization status for wh...

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Not able to use "Copy Attachment to Folder" spoke action for copy attachment to SP from ServiceNow

I want to copy attachment from ServiceNow to SharePoint. To achieve this functionality, There is one out of box spoke action "Copy Attachment to Folder" available in Microsoft SharePoint Online Spoke. This action needs 4 inputs. 1. Tenant2. Site Loca...

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