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Task 09: Remediate Duplicates - CMDB Health Micro-Certification Simulator (Washington) (Course)

I have merged two windows servers as described, delete the duplicate but still getting this answer :Did you retain the oldest CI record, then merge Assigned To, Company, and Cost Center from the duplicate, and then delete the duplicate?VERIFICATION:...

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Data Health Tools

Define/align on KPIs and Metrics

To track and measure value, clear KPIs and measures should be in place. We want to ensure stakeholders can measure the progress of the project against ROI. The key activities of defining and aligning on KPIs and Metrics are: Identify the metrics that...

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Enable "Provide Feedback" option on the custom portal.

Hello everyone,We are looking to implement the Out-of-the-Box (OOB) 'Provide Feedback' functionality on our custom portal. This feature is currently active on the Employee Service Center (ESC) portal, and we would like to enable the same capability f...

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Service Portal: Auto-populate email field based on selected user in sn-record-picker requestor name

QuestionHi Team,I’m working on a Service Portal widget and need help auto-populating an email field based on the selected user in an sn-record-picker.Current setupI have an sn-record-picker configured on the sys_user table for Requestor Name.On page ...

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<sn-record-picker> unable to load the data if user records more

Hi Team,We are using <sn-record-picker> to load user records dynamically. When server returns more records (ex-500+) then <sn-record-picker> not showing any result on front end. However, if we reduce the sys_id returning around 200 it is showing the ...

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Inquiry About Implementing Failover MID Server Cluster for OOTB AD Spoke

Hi, I wanted to reach out and get some insights on an issue we've been encountering with our current MID server setup.Our goal is to create an updated flow that will allow us to leverage multiple MID servers. The issue we're facing is that, on occasi...

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CMDB Data Manager Certification Policy

I am trying to create a certification policy. I need to get few field from the CI table and few fields from the related tables (I have custom related tables, but for instance lets take CI relationship as an example) to be validated.What's the best wa...

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Optimizing Incident Workflow Automation for Content Management Tasks

I’m managing IT-related workflows for content operations, including handling submissions and updates for Modern Food Catering, and I’m exploring how to automate routine incident and task management in ServiceNow. Currently, content requests and issue...

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Digital Portfolio Management: What are KPI groups?

KPIs stands for key performance indicators. Use KPIs for quantifiable measures of performance over time. ServiceNow's KPI groups within Digital Portfolio Management (DPM) provide a structured framework for evaluating and measuring various aspects of ...

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Resolved! Troubleshooting gs.info Output in LoanerUtils3 Script Include

Hello, I added the following gs.info lines to check what values were captured in the className and depot variables for troubleshooting purposes: gs.info('LoanerUtils3 className=' + className); gs.info('LoanerUtils3 depot=' + depot); ciRefQual: func...

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using ui builder we need create csm portal lilke all case , my case and need action

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Cleared CIS-DF (CMDB & CSDM): Exam Experience, Difficulty Level, and Key Learnings

I cleared the CIS-DF exam yesterday, and since this certification was released very recently, there were no proper resources, no exam guides, and no clear study pointers available online. I noticed many people in the ServiceNow Community searching fo...

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Could not find a record in sys_hub_flow_version for column version_record referenced in this update

I got below error when I tried to move an update set include flow design, how can I resolve it? Error: Could not find a record in sys_hub_flow_version for column version_record referenced in this update

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Created a custom Table and Created a variable on a record producer which is reference to that custom

1. I have created a custom table in CSM scoped application. and I have created a record producer to create the records in that custom table.2. On that record producer I have created a reference type variable which is referenced to that custom table.3...

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convert UI Action to List Action in Workspace

Hi,I created a UI Action on wm_task record that convert the form the pdf in a specific format and download the file to the login user computer.Now I want to do the same Action but on a List so that the user can choose multiple records and click on th...

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