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Entity Based Access vs Confidentiality vs User Hierarchy

Hello GRC experts, How do Entity-Based Access, Confidentiality Records, and User Hierarchy interact to determine a user's final visibility and edit permissions for Risk and Compliance data?

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Virtual agent LLM topic not getting triggered

I have created a virtual agent LLM based topic and published it. when i am searching text "change office location" my topic is not getting triggered. why it's happening even though my topic is published correctly. In Virtual agent now assist window i...

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Azure and AWS Service Graph Connector - stale VMI CIs (most recent discovery >2 month)

We are running SG-AWS and SG-Azure(without SSM deep discovery) to discovers all standard cloud resources since July 2025. Our priority for public cloud resource focused on the Virtual Machine Instance resource created in the cmdb_ci_vm_instance table...

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Resolved! Hide New button

Hi Team, We wanted to hide New button in HR cases naive view,But no in HR workspace From where this action comes from, I tried to deactivate from UI action but its not working.

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Hi All, Sidebar discussion record should open in workspace itself how to achieve that?

In any kind of servicenow workspace if we click on sidebar discussion for any record it will create a new discussion for that record but the record details were showing in a card layout if we click on that it will take us to native view instead of wo...

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How do I limit which HR Services that HR Agents can see on the case-creation-page in HR Agent Worksp

I would like to know how to limit which HR Services (in the same COE) are available to different HR Agents on the case-creation-page in the HR Agent Workspace.In the attached screenshot, I would like Agent 1 to see all 3: NLI, FFWO, General ER Case b...

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SOW - Add Catalog Item recommendations

Hi Friends, We started using SOW (Service Operations Workspaces) for ITSM. There are some catalog items and knowledge articles which we want to show to the user based on their roles always. Not just based on keywords. These are like top recommendatio...

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Service Operations Workspace default list selection

Hello, On Service Operations Workspace, when the workspace loads there are 2 tabs under the main List tab. These 2 sub tabs are Lists and My Lists. For some users Lists opens as default tab and for others My Lists opens as default tab I would like to...

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Error in client scripting course - onSubmit script error: ReferenceError: validateFunctionDeclaration is not defined

Hi, I'm doing the paris scripting course https://developer.servicenow.com/dev.do#!/learn/courses/paris/app_store_learnv2_scripting_paris_scripting_in_servicenow and I'm on the client scripting module learning about the onLoad, onSubmit and other diff...

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Scripting and Coding

How to restrict past date selection in due date field in problem task

Hi Team, I want to restrict past date selection in due date field in problem task and Change task tables. I have tried directly in UI Policy, it is working but in form it is showing error, if selected date has passed past date. Apart from that how ca...

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Filter the category dropdown options based on the user logged in

Hi Team,I have record producer in HRSD application, where the sub-request field has 8 different drop-down options and these options should be visible based on the users role/access, this access should be checked on the "sn_hr_core_profile" table. So ...

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Issue with Email compose in Activity Stream

Hi Team,In HR Case we have a customised field and when it is marked true the hr case should not be visible to other users apart the assignment group manager and assigned to.We identified a strange behaviour with the Email section in Activity Stream i...

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No activity shown in Activity log

Hi Experts,At present we are facing an issue with Activity log, For Only one incident it is not generating worknotes & additional comments or any activities. But if we switch the incident to UI 15 then we are getting all the updates. In UI 16 we are ...

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Instance Configuration
Team Development
User Interface (UI)

Need help to build ATF script to perform Risk Assessment in change workflow

While creating ATF script for CHange Workflow, Im stuck with the step where risk assessment pop up form need to be automated. Im unable to find any sources to pass values to this popup and submit it before submitting change request

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