ServiceNow Community

regarding security incident catalog items

Hi we want to create security incident catalog items ,along with the workflow , can I get the process of creation of security incident catalog items? TIA.

Question

Deleting a dictionary entry I created

I created a couple of dictionary entries for a table in our Dev environment and would like to delete them because the naming convention is incorrect, and I want to recreate them with the correct naming convention. I notice the user defined dictionary...

Question

Is RITM and Request auto-cancellation an out-of-the-box behavior in ServiceNow?

Hi everyone, I have a question regarding the cancellation flow in ServiceNow. If a Requested Item (RITM) is moved to the Cancelled state:a) Will the associated approval and catalog tasks automatically get cancelled?b) will the parent Request also get...

Question

Can I transfer my certificates to my new company email id after joining new company?

Hello Community, I'm facing some issue while transferring my certificates to my personal nowlearning id. Today is my last working day in current organization so concerned about it. Can I transfer my certificates to my new company email id after joini...

Question

How to edit this this limit in "cases opened for user" in HR agent workspace

HiIn HR agent workspace there is a section/relationship( as attached screenshot) named "Cases opened for user(50)" which is set the limit to 50 in default even though opened for have more than 50 cases , we need to edit /increase the limit so that al...

Question

Tasks 'opened by' someone that reports to me.

I have a requirement that managers in assignment groups want/need to be able to see tasks that were 'opened by' someone on their team. I can't seem to get the query right, could I get some assistance? or pointed in a direction.

Question

Visual Task Board unlimited labels [New York]

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, A common question on the community is how to create a new label on the Visual Task Board. Up to London, there were 5 labels, with Madrid 7 labels. Though wha...

Article
Multiple Versions

Creating Notification (notification bell) to notify user they were mentioned in work not

I want to create a notification in the platform so the notification bell shows when someone has mentioned someone using the @ in the work notes of an Incident. I've created the Notification. I selected the live_notification table and identify the Use...

Question

dot-walking request table to requested item for ui action button

I'm trying to make a cancel button that relies on the requested item 'item' field in the request form, currently can't seem to make it exclusive or dependent on the request form since the request form is mapped to the request table.

Question

Change CSV separator

Hi everyoneI need to change the field separator in CSV files exported from Service Now via export set or from the list.I just tried seting the glide.ui.glide_list.separator properties but it doesn't work.Someone can help me? Tks,Giusy

Question

How to customize this Record information

Hi guys can you please tell me how I can customise the record information when I click on the RITM and click on this button need to show different field currently in CSM workspace.

Question

How to switch the dashboard view back from list to cards

The list of dashboards displayed under “Self-Service > Dashboards” has changed from a card view to a list view.Is there a way to revert the dashboards back to a card view?

Question

Request Body is going empty when sending a REST API request outbound

Hi Team, I am working on a REST API integration with a third party application and while sending data from ServiceNow, I am unable to send the parameters in Request Body. Client is asking for to send data through Request Body: Following I have approa...

Question

When to use Case and When to use Incident

Dear ServiceNow Community,I have a query, If I have CSM and ISTM module, is it best to record any issues coming from customer as 'Case' only or to be captured as 'Incidents' too? My understanding is anything with the service provider to be recorded ...

Question

Summarise button in service operation workspace attachment

HiIn sow there's attachment if we open attachment there's summarise button. where it's configured can we know

Question