Action Assignment is not working for Non-Admin user in a workspace

Bharath71
Tera Expert

Hello community,

 

I have created an Action Assignment "Add" to show a list of task records on an interaction. This works for an Admin. When a Non-admin user clicks on Add, the page with a loading screen appears. Please find the attached. Let me know how to resolve this issue.

 

FYI. I have created an m2m table which is used in the action assignment and the type is defined as m2m in the payload definition. I have given the read, write and create the records for the user.

 

Thanks

 

2 REPLIES 2

Aniket15
ServiceNow Employee
ServiceNow Employee

If it works well for an admin user and not for non-admin user then access to the table can be an issue. Are you able to directly open the list for the non admin user you are trying to test for and associate with the interaction manually (meaning without the Add modal)?

Yes, The Non-Admin users can access the tables in the native view using table.list.