ServiceNow Community

Configuring knowledge cente

HI All, I am trying on configure the knowledge center to show HR case data as potential gaps . For that I have created similarity and cluster solutions. I have run the schedule job for knowledge clusters generation , Got the data in knowledge covera...

Question

One person to approve out of a group on a RITM

I have a requirement that for certain ritm's the approval needs to go to 3 people and once 1 of them has approved it then cancels the rest. I tried using group approvals on the ritm but once 1 person has approved it still keeps the rest. What is the ...

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テーブル作成時に自動で作成されるAnswersレコードについて

テーブル作成時にsys_wizard_answerテーブルにレコードが作成されています。例えば、taskテーブルを継承している場合、以下のようなレコードが作成されていることが分かりました。こちらはどのような目的で作成されているのでしょうか？

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CSM Workspace Button

Where can I find this button in CSM workspace? This is a related list page

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How to add a pre-set filter in Input form screen that the user can modify in the mobile app

In the mobile app, in a reference field lookup in input form screen, how to add a pre-set filter that the user can modify. Just like in platform. I'm trying to link the list screen on the input form screen, but it seems to link to the card on the li...

Question

How run the Fix Scripts from the Flowdesigner

Hi I have a question, on ways to run a fix script from the flow designer, basically from the flow I pass the Fix Script name, then the flow should be able to query the fix scripts table find the record and then run the script. Could you please help m...

Question

Forta Software Discovery

Hi Community, We have a requirement to discover GOANYWHERE (FORTA Publisher) software under the Software Installation tabs for both computers and servers. With the out‑of‑box (OOB) setup, this software is not being discovered. When we raised a c...

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Dynamic link on URL type field

Hi, I have created a URL type field called caseID. Requirement is if i click on the value it should redirect to an external link (caseID number should be added to the end of the link). Is it possible to achieve this? I have tried default value and ca...

Question

Removing the servicenow Header which shows on any page of UI builder by default

the header highlighted, how to remove this ?

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I need to add Button in the list column within a field

Hi All,I have a requirement to add Accept and Reject button within a column in a related list in workspace. Below is the screenshot attached as an example where Action field shows Accept and Reject button.

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Service Operations Workspace

For an Order Guide in the Profuct Catalog will SN take you back to the REQ not individual RITM?

I understand that once you’re dealing with an Order Guide in the Service Catalog that creates multiple RITMs, ServiceNow will always take the user back to the REQ, not an individual RITM. Does the same hold true for the Product Catalog?

Question

View option is not visible at RITM Form

Hi,I am currently working on a custom process where I need to create and use a specific view. However, I am unable to see the View option on the RITM form, as shown in the screenshot below. But, the view is visible in the RITM list view see the scree...

Question
Request Management

Pull data from SharePoint excel to import set table?

Requirement: want to update the two column value from SharePoint excel file to service now table weekly

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SAM license consumption allocation for single SSO with multiiple AD Groups

In ServiceNow SAM, how can license consumption be split when one SSO account is associated with multiple Active Directory groups representing different licensed products? We need to allocate distinct license costs to each product accordingly.

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Work note translation

In Catalog RITM worknote we need to show in local language like in FrenchBut it is coming in English (Requested for Approval)

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