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CMDB Query Builder - Add Columns feature is not working

Hello Everyone, We are experiencing an issue in CMDB Query Builder in our instance. When non-admin users try to create or edit a CMDB query and click on "(+) Add Columns" to select attributes, the list appears empty. For admin users, this functional...

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DIsable Comments on RITM After Close

Hi, I want to stop customers from commenting on RITMs through the portal once the ticket is closed, I've seen every post on this topic say to do it through the ACL for sc_req_item but nothing I seem to do is working, I've even disabled every "write" ...

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Resolved! Post button is not visible on sc_task

Hello. The Post button next to Additional Comments, in the Notes section on the SC_task form is not showing on open an catalog task form. No seeing any UI Action for this button or any UI Policies that would hid this button. Any help is greatly appre...

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How to remove Ok/Cancel button in DatePicker?

Hi, I cannot find a way to remove "Cancel" and "Ok" buttons from my form Datepicker.I see that in UI Builder component it is possible to remove those by deselecting "Show default footer actions":But when editing form datepicker in FormBuilder I do no...

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Related Lists on the HR Profile table

In my PDI, when I look at an HR Profile, there are related lists at the bottom of the form.I can find all but 2 of them on the Relationships table or the sys_m2m table.Can anyone tell me how these are created?The 2 I am referring to have the labels '...

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Resolved! What does the red dot mean next to the record producer in the screenshot?

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How to customize the fields shown in the “i” (information) icon popup for a reference field?

Hi everyone,I’ve created a catalog item that includes a reference field pointing to the sys_user table. When I click the “i” (information) icon next to the reference field, it currently shows all the fields from the sys_user table (the default view)....

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Resolved! List context menu and column context menu

I can't quite tell the difference between the List Context Menu and the Column Context Menu. Could anyone help me take a screenshot? Thank you！

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Resolved! After upgrading our instance to the Zurich release, we noticed SLAs are not triggering automati

Hello community,After upgrading our instance to the Zurich release, we noticed that SLAs are not triggering automatically on the Incident table, even though all trigger conditions are still valid and unchanged.We’ve already verified:SLA Definitions a...

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Help needed i am performing Lab 7.1.1 create UI Policy from the CSA but the policies are not working

Hi wondering if anyone can she some light. i have recreated lab 7.1.1 up until creating the UI policy and actions, but i cannot get them to work when creating an incident the two fields do not appear. appreciate any suggestions , including a screen g...

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Database View Assistance - Problems with translation

Hello, I hope you are all well. I need help because I can't get a database view to work properly.In this database view, we are displaying data from 3 tables. - task_sla (SLA Table)- ticket_my (Parent Tickets)- task_my (Child Tickets, Tasks) Below is ...

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Third-Party Risk Management (TPRM) Smart Assessment Engine (SAE) Migration Tips

Migrating to the Smart Assessment Engine (SAE) in Third-Party Risk Management (TPRM) is an important step toward modernizing your assessment workflows. This guide walks you through who can perform the migration, what to expect after enabling SAE, and...

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SAM - Import Adobe User Subscriptions Failing

Hi All,I am trying to execute the SAM - Import Adobe User Subscriptions job but getting an error saying: SampAdobeAdminUnhandled exception for profile : XXXXXXXXXXX : Error: <html> <head><title>404 Not Found</title></head> <body> <center><h1>404 Not ...

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System created software model with No DMAP

ServiceNow Software Asset Management Professional (SAM Pro) relies on Discovery Maps (DMAPs) to link discovered software installations to normalized software models. These mappings are essential for accurate license reconciliation, compliance trackin...

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Auto-populate catalog item variables from an email notification

Hi, This challenge may be too far-fetched but here goes nothing. Our users submit a request for software license activations and renewals. When a software license is due to expire soon, our users can submit a request, and our catalog has a variable a...

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