How can we remove or hide the Cumulative option from Pricing Adjustment in ServiceNow Quote in SOM?

Kavushick p
Tera Contributor

5 hours ago - last edited 5 hours ago

Hi Community,

We are using the OOB pricing functionality in ServiceNow Sales and Order Management. In the Pricing Adjustment section, users can currently select/apply a Cumulative Pricing Adjustment.

Our requirement is to remove or hide only the Cumulative option from Pricing Adjustment while retaining the other standard adjustment options.

We understand that the pricing engine is largely OOB, so we want to avoid modifying the standard pricing logic or creating a customization that could affect repricing, quote calculations, upgrades, or other pricing scenarios. 

Could someone please confirm:

  1. Is there an OOB configuration available to disable the Cumulative option?
  2. Is the option controlled through a system property, pricing configuration, choice record, UI policy, or entitlement?
  3. If no OOB configuration exists, what is the recommended upgrade-safe approach to hide it from the user interface?
  4. Would deactivating or removing the corresponding choice affect the pricing engine, pricing APIs, or existing Pricing Adjustment records?
  5. Has anyone implemented this requirement without customizing the underlying pricing engine?

Expected behavior: Users should continue to use the supported Pricing Adjustment functionality, but the Cumulative option should not be available for selection.

  • Open a Quote and navigate to Line items.
  • Click the % icon beside a quote line item.
  • The Price adjustments side panel opens on the right.
  • Open the Adjusts dropdown.
  • Observe that both Unit Net Price and Cumulative Net Price are available.
  • We need to remove only the Cumulative Net Price option without affecting the OOB pricing engine.

    Kavushickp_0-1794298483169.png

     

Any guidance on the relevant table, field, configuration, or extension point would be helpful.

Thanks.

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sanjaygupta
Giga Guru

10m ago

 

The Cumulative Net Price option appears to be part of the standard Sales and Order Management (SOM) pricing functionality. It applies adjustments across a selected line item and its associated child line items, whereas Unit Net Price applies to a single item.

I couldn't find a documented out-of-the-box (OOTB) setting to hide only the Cumulative option. Here's what I would suggest:

  • First, check the available pricing configuration in your SOM release.

  • Avoid deleting or deactivating the underlying choice without confirming its impact on pricing calculations and existing records.

  • If no supported configuration exists, check whether the workspace's Adjusts dropdown supports a customization through UI Builder.

  • If customization is required, use a supported extension point and keep the change separate from the core pricing engine.

  • Test quote calculations, repricing and bundled products in a sub-production instance before deploying.

My recommendation: Don't modify the pricing engine just to hide this option. First confirm with ServiceNow Support whether the Adjusts dropdown has a supported configuration point for controlling the visibility of Cumulative Net Price.

References:

 
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