User Activity
Hello,I have created a custom workspace in company instance, during live agent chat if agent handling multiple chats when the requesters send a messages that is not showing as a desktop notification in workspace. I have enabled inbox alerts settings ...
Hello,Internal Transcript for chat not capturing after the interaction get closed. In my PDI it is capturing, even the Business rule 'Append Internal Chat Transcript' is inactive. But in my organization instance it was not capturing and if I make tha...
06-16-2026
Hello,In Interaction table I have a created custom view for the type is email. Our requirement is if type is chat, need to show few extra fields. Is it possible to achieve this in existing custom view or how can achieve this?
I have created a custom workspace and I have granted access to users for the table and workspace. In the details tab it shows all the form details to the user but in the overview tab it shows 'You don't have access to the table'. Is there any specifi...
03-07-2024
Hi @Ankur Bawiskar @Community Alums In QA instance dashboards shows ' This Dashboard tab is broken'. In dev it seems fine. I have checked the update set all are captured.can anyone help me on this?
