ServiceNow Community

Using external LLMs with Now Assist

When using Now Assist products, you may encounter a scenario where you wish to modify the large language model (LLM), providing generative AI capabilities. This guide will walk you through this process, indicating how you can set up the connection t...

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Reflecting Resource Capacity for Future Contractors

Ask:We’re seeking guidance on best practices for reflecting capacity for future contractors prior to their onboarding. Background:Historically, when our organization anticipates a large influx of contractors for a project—such as during the construct...

Question

ARANDA Integration

Hello, is it possible to integrate Service Now Xanadu with Aranda ITSM to create incident tickets in the latter? I searched for the Service Now API for Aranda, but couldn't find it How should I integrate it correctly, from Service Now to Aranda or vi...

Question

Create custom type Planning Attributes in SPM

Hi everyone , I am working on some planning attributes in SPM module an need help that how we can enable OOB planning attribute "Expense Type" on the resource plan table (enabling the attribute on resource management). I dont see a way for it as we ...

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How to Obtain the Number of Computers Assigned Multiple Times to Users (Platform Analytics)

I’m working on a dashboard where I need to create a Single Score widget that shows the percentage of laptops that have been assigned multiple times.The formula is:% of Laptops Assigned Multiple Times =(Number of laptops where Assigned To has changed ...

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How to add multiple variables in action input in Flow designer

Hi All, Can someone please suggest how to add multiple variables in action input in Flow designer.Default value is 20 for adding variables but i need to add more variables, after updating in property as well still unable to add variables.Also please ...

Question

Assist consumption by AI Agent

Hi, I have a requirement to build a dashboard to display the Assist consumption by the different AI Agent. I am aware of the 'Now Assist usage' from the Subscription Management > Subscriptions. Is anyone able to help direct me to the table or in...

Question

When to Use Client-Callable Flows/Subflows/Actions: Let's understand with an Example!

Hello Community, Have you used Client callable Flows, Subflows, or Actions and do you know how to set them up and when to use them? Can we replace GlideAjax with a client-callable Subflow or Action? Let's try to understand all of these with a setup ...

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Strategic Planning Workspace: Additional Fields in Roadmap Group By

Hi.I'm trying to add additional fields for the "Group By" in Strategic Planning Workspace. I've followed this doc: https://docs.servicenow.com/bundle/utah-it-business-management/page/product/alignment-planner-workspace/task/configure-source-table-pre...

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Table layout with UI builder - with accessibility standards

Hi, I'm using UI builder to build a page that has a layout that looks like a table. The cells need to contain interactive elements like checkboxes, links, and text.My current approach is to use the Repeater component to create the rows. Inside each r...

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Hide Overview Tab on Change Request in Service Operations Workspace.

I had a Requirement, need to hide the Overview tab on Create New Change Request.

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Group to approve on behalf of other groups

We have approver groups broken down by business unit, in the event of urgent approval needed, we also have a master approver group that we would like to be able to authorize things on behalf of these groups. how do I give this group the ability to ap...

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sc_task Business rule to move non agent comments from pending to work in progress.

Hi,I seem to be running into issues with trying to set up a business rule for sc_task. We want any non-agent replies to the sc_tasks to move the state from pending to work in progress. We only want this to work for 3 assignment groups. Another factor...

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Request Management

Resolved! change state of incident

write a back ground script to set incident to resolve state while change priority to 5 to 4 and set assignment group to “network” in ServiceNow

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ServiceNow Now Learning Ondemand Training is FREE!

As many of you may have already heard, ServiceNow has announced that all OnDemand training on Now Learning is free! If you or someone you know has been unsure on whether to start learning ServiceNow, now is the perfect time to do so! Be sure to sh...

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