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Knowledge 2026 The CreatorCon Community Hub is open. Sessions, activities, expert tips, exclusive info, and more. Everything you need to make the most of CreatorCon, right here. Start exploring What`s New Popular Posts More The latest in Community Posted by sachin_namjoshi Knowledge 2026: What I’m Actually Focusing On (and Why It Matters) Knowledge 2026: What I... Read More Posted by MS25 I work as a ServiceNow Architect, and this is my plan at Knowledge and CreatorCon I work as a ServiceNow... Read More Posted by jordancbaron Add the Vibe Code Lounge to your Knowledge Agenda! The Vibe Code Lounge at CreatorCon Is Exactly What It ... Read More Posted by jordancbaron Hidden Agenda Gems: CreatorCon Sessions You Should Know About These Community Pavili... Read More Posted by Travis Toulson Find Your Squad Virtually: CreatorCon Hackathon Team Formation on Tuesday, 4/21 Find Your Squad: Creat... Read More Posted by Abigail Lavadia Don't Miss These Customer Success Sessions at Knowledge 2026 Knowledge 2026 is almo... Read More Posted by Brad Tilton Your K26 agentic AI guide: Where to go, What to do, What to walk away with ⬇ Download PDF Inspire... Read More Posted by jordancbaron How to Use Agenda Builder for Knowledge 2026 and CreatorCon Agenda Builder is offi... Read More Posted by laurentapia First Time at CreatorCon? Join the Crew. First Time at Knowledge? Join the CreatorCon Crew. Walking into CreatorCon for the ... Read More Posted by kristymerriam Build anywhere, run on ServiceNow: deploying from external IDEs For developers with pr... Read More Posted by jordancbaron One Million Strong. And Just Getting Started. One Million Strong. And Just Getting Started. The ServiceNow Community has official... Read More Posted by jordancbaron Is CreatorCon 2026 for you? Is CreatorCon 2026 for You? Let's get right into it. Knowledge and CreatorCon 2026 ... Read More Posted by ServiceNow How to provide great answers in the Community The ServiceNow Community thrives on the knowledge and experience you share. When yo... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More
Popular Posts Posted by patrickdeca Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights RohitGeorgV Specialist how to enable language localization for servicenow announcements How to translate annou... Read More RohitGeorgV Specialist Announcements How to create moving banner announcements and the static ones       Read More Its_Azar Specialist Why current.update() Is Breaking Your ServiceNow Implementation (And You Don’t Realize It) Recently, I ran into a... Read More RohitGeorgV Specialist Catalog item categories I have removed 'Sketch' from Catalog items for this category and is captured in update set but while mov... Read More Its_Azar Specialist Custom SkillKit - Tool - Document intelligence Hi all Im trying to call an tool (document intelligence) from my custom skill and i... Read More Tejas Adhalrao Specialist Import Template Showing Extra/Missing Fields Hi , I configured the List Layout to include only the required fields. However, whe... Read More RohitGeorgV Specialist Email Notification Translation for static email I have translated the email notifications into French ... Read More RohitGeorgV Specialist Info Message on form Is this possible to separate these two message, I don't want both message to be closed when I click on 'X' Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online Christchurch SNUG April 2026 Hosted by craigwall 27 Apr, 2026 09:00 PM PDT Event Details Online ServiceNow Exchange: Security Operations Applications Office Hours Hosted by seemasingh 28 Apr, 2026 08:00 AM PDT Event Details Online ServiceNow Exchange: Employee Experience Office Hours Hosted by HariomS35974003 28 Apr, 2026 09:00 AM PDT Event Details Online Get Ready to Speak with the Instance Security Experts at K26 Hosted by janenec 28 Apr, 2026 10:00 AM PDT Event Details Online 4/28: Governing AI in Life Sciences: Ensuring Compliance, and Scaling Trust with ServiceNow Hosted by Mary Kay Pierso 28 Apr, 2026 11:00 AM PDT Event Details Online 4/28: Governing AI in Life Sciences: Ensuring Compliance, and Scaling Trust with ServiceNow Hosted by Mary Kay Pierso 28 Apr, 2026 11:00 AM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

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What's New in Enterprise Architecture?

Enterprise Architecture — Feature Spotlight Each month, we highlight newly available key capabilities in Enterprise Architecture. Newest feature highlights are always at the top. Index MonthReleaseFeature(s)April 2026AustraliaAI-Powered Diagram Cha...

  • Article

Resolved! Multiple Business Applications per Application Service?

Hey everyone!  Is it possible/acceptable in the CSDM framework to have an application service instance match up to multiple Business Applications?  For example:  We have a Production, Test, and Development instance of the ServiceNow Platform. When co...

  • Question

Cant see approvers name in ServicePortal

Hi all,If an RITM is raised and if it is pending for approval, The end users also want to see who the approval is pending with, like the approvers name in Portal. I have checked many KB articles and I didn't find any proper solutions. 

  • Question

Admin Override is not working after recent patch upgrade

After the recent patch upgrade to Zurich patch 5, we have noticed that Admins have lost access to update time zone on user record(sys_user).We have a Write ACL, where we only allow the user to edit their own time zone and nobody else can edit it.This...

  • Question

Auckland SNUG April 2026

ServiceNow User Group (SNUG), Auckland, Hosted by ServiceNow, Thursday, 30 April | 4:00 PM – 5:30 PM | including networking drinks   Join the ServiceNow User Group in Auckland for an in-person session hosted by ServiceNow at Spaces Commercial Bay, Le...

  • Event
  • In Person
  • Meetup

What's New in CSM for Australia Q1 '26 Release

Every release cycle, there's a moment when the features we've been working toward finally ship, and this one is significant. The Q1 '26 Australia release for Customer Service Management brings capabilities I've genuinely been eager to see in the hand...

  • blog
  • Contact Center
  • Customer Service Management
  • Now Assist for CSM
  • self-service

Attachment Indicator in HR Agent Workspace

 In the legacy workspace, a green/red dot next to the paper clip icon clearly indicated when attachments were present on a record. This visual indicator is not available out of the box in HR Agent Workspace. Reintroducing the attachment indicator wou...

  • Question

Attachment Visibility in HR Agent Workspace

Hi all, In the core UI, the attachments are displayed at the top of the HR Case form, allowing the HR Agent to see immediately if the customer has attached a document. Is it possible to implement something similar in the HR Agent Workspace? Currently...

  • Question

Attachment paper clip icon Agent workspace

Hi All,We have activated plugin " Agent Workspace for HR Case Management", so if we have any attachment legacy workspace it reflects attachment attached in HR case or HR task, but new agent workspace need to click paper clip icon.Is it existing behav...

  • Question

How to "dot-walk" in a repeater in UI Builder

I have a repeater that displays approvals that have been requested but not yet approved.  I want to display the approval in a card, but I'm having trouble "dot-walking" to the short description of the task that needs approval.  In my case, the approv...

  • Question
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