Hi Community,
I am facing an issue while trying to submit a Service Catalog Item through Virtual Agent in ServiceNow.
I have a catalog item that contains a Checkbox variable. When I try to submit this catalog item using the Topic Block in Virtual Agent, the submission is not working as expected.
However, other catalog items that do not contain a checkbox variable are being submitted successfully through the same Virtual Agent flow.
I suspect the issue might be related to how the checkbox variable is handled or passed during the catalog item submission process.
My questions are:
- Is there any specific configuration required to handle checkbox variables when submitting a catalog item through Virtual Agent?
- Does the checkbox variable require any special handling in the Topic Block or the catalog item submission flow?
- Is there any known limitation or workaround for submitting catalog items containing checkbox variables through Virtual Agent?
Any suggestions, guidance, or examples of how to handle checkbox variables in Virtual Agent would be greatly appreciated.
Thank you in advance for your help!
