ServiceNow Community

My experience - How I pass CIS – Data Foundations (CIS-DF) exam & few Tips

On 30th January’26, I passed the ServiceNow CIS – Data Foundations (CIS-DF) certification.Since then, I’ve received several individual requests for the guidance on CIS- DF preparation over LinkedIn and Teams.So, I decided to write a blog which will...

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Demo data for SD-WAN Product Catalog in Sales and Order Management?

We are looking to build SD-WAN Product model in Order Management where Product Offering, Product Specifications, Resource Specifications would be built. Is there any OOTB demo data of SD-WAN or other Product catalog provided by ServiceNow? Any demo v...

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"Group by" option in the list component of the workspace does not work as expected

I've created a workspace page.There are two tabs: a dashboard tab and a list tab.Clicking a report in the report tab displays the records in the list component in the list tab.At this time, the report's title, filter, and group by are passed as para...

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How to install SOM module in PDI

Can someone please share the steps to install and enable the Sales and Order Management (SOM) module in a Personal Developer Instance (PDI)? Thanks,Raviraj

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Things Every ServiceNow Developer Must Know : Part 2

Things Every ServiceNow Developer Must Know : Part 2 1) Inherited field (checkbox) in a Client Script configuration :determines whether the script runs on the specified table and all of its descendant tables that extend it. How the Inherited Field Wo...

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Change Velocity - Pull in extra ADO Fields

I've set up ADO as a tool, but want to pull in some extra fields from ADO not covered in the OOTB layout (e.g. a description field on work item). Is there an easy mechanism to do this, or does it involve customisation? I've looked for a mapping mecha...

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List of CI.s Upstream and downstream

Hi Mates, one of my clients needs for reporting purpose List of CI.s Upstream and downstream data ..Is there any possibility to get those data .or need to write any scripting .Need your help ! Thanks

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Data is not visible on the table even if the user has the roles

Hi, I have created a custom table with default read,write,create, delete ACLs. There are no additional ACLs on the table. When I impersonate a user with the role, he can see the table along with row count but all the fields are empty and I dont see a...

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I have received an email that I have a request awaiting my approval, but I cannot see it in Interact

Hi Community,User has raised below concern :I have received an email that I have a request awaiting my approval, but I cannot see it in Interact PortalInteracrt Portal not showing awaiting approvalsI have a test ticket awaiting my approval open curre...

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Issue in validating task: for Micro-Certification - Welcome to ServiceNow (Xanadu) instance.

I am performing 'Micro-Certification - Welcome to ServiceNow (Xanadu)' certification and while validating task on my instance, always getting failed. The steps are very simple but unable to figure out.Task: Personalize Your Instance - FailedCan anyb...

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Resolved! Issue passing text split into script include

Hi community, I have a service portal form the will capture a list of User employee Id input by user in a multi-line field. Here is a sample of the input data:A00001B00001 Then I'm trying to use a script include to check whether the employee id exist...

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I want to display scrolling when using mentions in case comments from the portal

When posting comments on cases from the portal, I use the mention feature. However, the search results for mention suggestions fill the entire screen, and scrolling is not displayed.I would like to display the mention suggestions with scrolling, simi...

Question

Categorizing Network Gear based on characteristics

Hi All, I have a query on how to populate an attribute to categorize Network Gear CIs based on certain characteristics. For example, I have noticed that Laptops and Desktops are usually tracked in cmdb_ci_computer with different Form Factors (Form fa...

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How to fix null return value

Hi All,Here I'm returning sysID from script include and calling that in table filler condition, but it is always showing null Script Include : client callable ( Glide AJAX enabled) , All application scopesRoles: publicgetBuisnessUnit: function() { ...

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Now Assist Custom Skill Kit Context Menu JSON format

I have a Now Assist skill that, when tested in the Skill Kit test page, returns a plain text response as expected. However, when invoking the same skill via the Now Assist Context Menu in the UI, the response appears as JSON instead of plain text. I ...

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