Field label not showing up correctly. Field label is showing up as the column name. Field is a new field added to a extended custom table.

[timothy_hamano]

in my DEV instance I created a new ticketing application.     It was all created in a update set, it was tested and working exactly as designed.   I completed the update set and transferred it to my PROD instance . . . I do not have a QA instance.           When   I started testing the PROD instance of the new application,   the form view looks correct, but some of the fields on the form are show the field column name,   not the label that it is supposed to be showing.       I will attach a few screen shots.

from the DEV side:  

from the DEV side from the form

what shows up in my PROD side:

what shows up in PROD on the form  

when I right-click and 'personalize label' I get:

[Mark Stanger · Accepted solution]

Check the Labels table (sys_documentation) for a label for that field and table combination.   You should be able to see the field labels in a related list at the bottom of the dictionary entry, if it's not there then you can navigate directly to the sys_documentation table and view from there.   My guess is that the actual Label entry doesn't exist and you'll need to recreate it and then update the 'Column label' field to match.

[timothy_hamano]

Mark - Thanks for the response, i did need to create the label in the labels table.   After each was created, i checked my form and so far so good, everything seems to be working again as designed.   Thanks for the help!

[urmilla]

Hello Mark, I am currently facing the same issue. I was wondering if you could guide me towards the right direction.

So,we migrated a custom table and it's fields onto our test instance, the dictionary entries have been inserted correctly however the column label on the dictionary record is empty even though we have a related sys_documentation record.

We observed a couple of issues with regards to this.

1. When we update the label record on the sys_documentation table for the dictionary record, the record's column label gets updated with the label momentarily and then blanks out.
2. Moving xmls of the dictionary record doesn't register the update as well.
3. Even if we manually update the record's label , it doesn't save it.
4. Lastly, we deleted the column on the dev instance and recreated a new dictionary record with the column name and moved the update, it doesn't register as it is essentially the same record.

So, the work around to this would be to recreate new fields with different column names and move those updates.

Could you possibly help in understanding this issue we're facing?

Thanks,

Urmilla

[Anurag Tripathi]

You are in a pickle!!

Last time i faced such issue it was long back(in Dublin i think) and the only way i could get past is creating new Dictionaries, new name, name cannot be repeated as for some reason when i was creating new dictionary with the same name it was taking back old record and was still not going through fine.

Like the point 4 you mentioned, even when you delete a column and create a new one, its just not ready to forget the old one.